Senior Staff, AI DevEx Platform Engineer

Zocdoc

2d•$240,000 - $300,000•Remote

About The Position

At Zocdoc, we’re on a mission to give power to the patient—and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence. As a Senior Staff AI DevEx Platform Engineer, you will help define and evolve Zocdoc’s internal AI-driven approach to developer platform and developer experience. Your work will focus on building the foundational systems, tooling, and paved roads that create leverage across our engineering organization—accelerating delivery while improving reliability, consistency, and developer experience. This role sits within the Infrastructure organization and you will partner closely with engineering, product, and infrastructure leaders to shape platform strategy and translate it into practical, adoptable solutions. The role balances strategic platform direction with hands-on technical leadership, with the goal of reducing friction across the development lifecycle and enabling teams to focus on improving healthcare access rather than infrastructure scaffolding. You will play a central role in defining how developers at Zocdoc build, test, and deploy software—through agentic AI, self-service capabilities, composable platform patterns, and opinionated but flexible paved roads. Your work will abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces.

Requirements

Have significant and proven experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams
Bring strong judgment around platform design, abstractions, and APIs, balancing standardization with flexibility
Have architected and operated distributed systems in AWS or similar cloud environments
Can translate technical vision into measurable impact through prioritization and execution
Communicate technical trade-offs clearly and help stakeholders align around well-reasoned decisions
Are motivated by enabling other engineers to build reliable, scalable, and secure systems with confidence
Value learning, curiosity, and operational excellence—and help foster those qualities in others

Responsibilities

Define and evolve the technical direction of Zocdoc’s internal developer platform, including paved roads, tooling, and shared workflows
Design and architect platform services that are secure, scalable, and intentionally easy to use
Partner cross-functionally with Engineering, Product, and Infrastructure leaders to align platform capabilities with real developer needs
Identify developer pain points, prioritize high-impact investments, and treat the platform as an internal product
Improve measurable developer outcomes, such as build times, deployment safety, feedback loops, and operational simplicity
Establish and track success metrics for platform adoption, developer enablement, and reliability
Guide strategic investments in platform capabilities, including responsible use of AI across the developer journey
Act as a technical multiplier by mentoring engineers, shaping shared patterns, and raising the bar for architectural quality
Ensure platform standards align with security, compliance, and reliability expectations without becoming a bottleneck
Contribute to a culture of experimentation, learning, and continuous improvement

Benefits

Flexible work environment
Unlimited Vacation(if salaried) / Competitive PTO (if hourly)
100% paid employee health benefit options (including medical, dental, and vision)
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified