Senior SRE Support Engineer - Americas

Virtasant

103d

About The Position

As a Site Reliability Engineering (SRE) Support Engineer, you’ll play a mission-critical role in diagnosing infrastructure issues, resolving complex deployment challenges, and supporting clients across production and staging environments. This role requires a strong combination of hands-on infrastructure experience, customer empathy, and cross-functional collaboration. You’ll work directly with client engineering teams to troubleshoot, improve, and scale systems that power high-availability applications.

Requirements

• 5+ years supporting production applications and web services.
• Strong experience with AWS, Kubernetes, and Docker.
• Experience troubleshooting complex distributed systems.
• Deep understanding of Linux administration and scripting (Bash, Python preferred).
• Familiarity with networking concepts: DNS, load balancing, firewalls.
• Excellent spoken and written English for technical customer communication.
• Comfortable working independently and owning issue resolution end-to-end.
• Ability to work US hours (8AM–5PM PT).

Nice To Haves

• Familiarity with Spark, Kafka, and related distributed data systems.
• Experience with IaC tools like Terraform, Ansible, or Puppet.
• Observability tools: Datadog, Prometheus, Grafana, Splunk.
• Kubernetes certification (CKA, CKAD, etc.).

Responsibilities

• Troubleshoot complex issues across infrastructure and deployment layers (Docker, Kubernetes, AWS).
• Support CI/CD, application deployments, and container orchestration systems.
• Engage directly with client engineers and stakeholders to resolve escalated support issues.
• Analyze trends in customer incidents and propose technical/process improvements.
• Write and maintain documentation, runbooks, and internal KB articles.
• Participate in post-incident reviews and drive continuous improvement.
• Support occasional weekend maintenance windows (comp time provided).

Benefits

• Work from anywhere with full autonomy and respect for your time.
• Learn in every direction by working on cutting-edge systems across clients and sectors.
• Collaborate globally with kind, curious, and professional teammates.
• Make real impact by solving technical challenges that matter.

What This Job Offers

• Job Type: Full-time