Senior SRE Engineer - San Francisco
About The Position
Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.
Requirements
- 8+ years in SRE, Infra, or Platform Engineering roles
- Strong experience with cloud platforms (AWS/GCP/Azure)
- Hands-on with Kubernetes and distributed systems
- Experience in on-call rotation and incident management
- Proficient in at least one programming language (Go, Python, Java)
Nice To Haves
- Experience supporting AI/ML or data-intensive platforms
- Knowledge of SLO/SLA frameworks
- Experience in fast-growing or global products
- Exposure to multi-region systems
- Strong written and verbal communication
Responsibilities
- Ensure reliability and performance of Plaud.ai’s AI products at scale
- Design and operate highly available, scalable cloud-native systems for AI workloads
- Own production reliability, incident response, and on-call practices
- Build observability (metrics, logs, tracing) and reliability automation
- Define and manage SLOs, SLIs, and error budgets with engineering teams
- Drive postmortems and reliability improvements across the platform
- Lead incident response and continuous reliability improvement
- Partner with product and engineering teams on reliability design
- Improve observability and operational maturity
Benefits
- Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
- High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
- Comprehensive Health & Retirement Benefits Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy, plus a 401(k) retirement plan with company matching for full-time employees.
- Time Off & Workplace Benefits Unlimited PTO, plus 13 paid holidays, 12 weeks of fully paid parental leave for all parents, a hybrid work model with a minimum of three in-office days per week, and access to high-quality office snacks, drinks, and equipment.
- Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.
- Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
- Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
