Senior Specialist UX Researcher

AT&T•Atlanta, GA

3d•$94,300 - $158,400•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work Location: Dallas, TX or Bothell, WA, Atlanta, GA. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Position Overview: Conduct user research and analysis to inform and improve the design and functionality of products and services, ensuring they meet user needs and enhance overall user experience. Perform analysis across Sales, Account Management, Support, IDM across products and platforms Analysis execution for both quantitative and qualitative studies including: Use of stand-alone Voice of the Customer structured and unstructured data to draw insights Use of Voice of the Customer data in conjunction with data and session analysis from Quantum Metric. Adobe, and other relevant tools Use of Voice of the Customer data in conjunction with data from POCR, engagement, and other key internal metrics Use of AI tools for analysis Use of SQL and/or other tools to join and analyze data

Requirements

Bachelor’s degree (BS/BA) desired.
4 minimum years of related experience.
An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems.
Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions.
Actions impact efficiency costs, schedules and client relationships.
Interacts primarily within the department and with General Managers and above across various teams.

Responsibilities

Strategic Research Planning and Execution: Develop and implement comprehensive research plans and methodologies to gather user insights that inform high-level design and product decisions across the organization.
Advanced Data Analysis and Strategic Reporting: Analyze and interpret complex research data to identify patterns, trends, and actionable insights. Compile findings into strategic reports and presentations, effectively communicating insights and recommendations to senior stakeholders.
Cross-Functional Collaboration and Influence: Collaborate closely with cross-functional teams, including designers, product managers, and developers, to integrate user research findings into the design and development process. Influence strategic decision-making through research insights and perspectives.
Development of User Personas and Research Artifacts: Create detailed user personas and journey maps based on comprehensive research data. Produce research artifacts such as insight briefs, journey maps, affinity diagrams, and usability reports to support strategic design decisions.
Continuous Improvement, Innovation, and Advocacy: Continuously iterate on research methods and processes to ensure they remain effective and innovative. Maintain a repository of research findings, stay current with the latest UX research methodologies, tools, and industry trends, and champion user-centered design principles and methodologies, ensuring ethical and effective research practices.

Benefits

Joining our team comes with amazing perks and benefits Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone