Senior Specialist Underwriting Operations

QBE Insurance Group

2d • $64,000 - $120,000 • Hybrid

About The Position

The Underwriting Assistant supports the Healthcare Medical Malpractice underwriting team by providing administrative, analytical, and operational assistance throughout the policy lifecycle. This role plays a critical part in ensuring accurate risk documentation, policy issuance, endorsement processing, and underwriting workflow efficiency for medical professional liability accounts, including physicians, groups, clinics, hospitals, and allied healthcare providers.

Requirements

• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• Experience in insurance, underwriting support, or policy administration (healthcare or professional liability preferred)
• Basic understanding of insurance principles and policy structures
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a deadline-driven environment
• Excellent written and verbal communication skills
• Strong data entry accuracy and document management ability
• Analytical mindset with the ability to summarize underwriting information
• Customer-service orientation with internal and external stakeholders
• Proficiency in Microsoft Office (Excel, Word, Outlook); underwriting systems experience a plus

Nice To Haves

• Experience with medical malpractice or healthcare professional liability products
• Familiarity with underwriting or policy administration systems
• Exposure to healthcare provider risk profiles (e.g., physicians, allied health, hospitals, clinics)
• Progress toward or interest in insurance designations (e.g., CPCU,AU)
• Experience in underwriting operations.
• Experience in the insurance industry.

Responsibilities

• Assist underwriters in the evaluation and processing of medical malpractice submissions, renewals, endorsements, and non-renewals
• Prepare underwriting files by gathering applications, loss runs, credentialing information, contracts, and exposure data
• Enter and maintain accurate risk, policy, and exposure data in underwriting and policy administration systems
• Prepare policy documentation, binders, endorsements, certificates of insurance, and policy issuance materials
• Process policy changes, cancellations, reinstatements, and renewals in a timely and accurate manner
• Coordinate with internal teams (operations, compliance, claims, actuarial) to resolve policy-related issues
• Track critical underwriting deadlines and maintain renewal and submission pipelines
• Serve as a point of contact for brokers and internal partners for administrative underwriting inquiries
• Request and follow up on missing information from brokers or insureds
• Provide professional and timely responses to routine questions regarding policies and documentation
• Support underwriting workflow efficiency through accurate data entry, documentation, and tracking
• Assist with operational reporting, audits, and quality assurance reviews
• Identify opportunities for process improvement within underwriting operations

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees