Senior Specialist Technician, Technology Support

Vizio Group • Dallas, TX

288d

About The Position

VIZIO's Information Technology team is seeking a Senior Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration to VIZIO. The Senior Specialist Technician, will report to the Supervisor, Deskside Services and provide hands on support to employees in their local office and company-wide employees via remote assistance.

Requirements

• Minimum education level of a High School Diploma.
• Advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS.
• 1+ years of related work experience.
• Self-starter that thrives in a fast-paced, and rapidly evolving environment.
• Hard-working team player, with a 'no task is too small' attitude.
• Ability to explain technical issues to non-technical users.
• Experience working with software developers to provide correct solutions and root causes analysis.
• At least 1 year of working with ticketing systems like Jira and ServiceNow.
• At least 1 year of working with Office 365 Admin Center.
• Beginner level understanding of Command Prompt, PowerShell and Terminal.
• Solid foundation of Windows and macOS imaging.
• Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine.
• Understanding of Active Directory tools.

Responsibilities

• Support on-boarding of employees in weekly New Hire Orientation meetings.
• Collaborate with other SSTs to provide rotational weekend support.
• Provision PC, Mac, and Linux based hardware for new employees.
• Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
• Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
• Oversee inventory and stocking levels for IT assets at your local office.
• Coordinate with local office manager for building access and maintaining IT managed office equipment.
• Occasional voluntary travel to other offices throughout the U.S. as needed.
• Other tasks as assigned by team leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED