Senior Specialist, Systems Engineering

L3HHCM20•City of Rochester, NY

2d•$92,500 - $171,500

About The Position

This Sr. Specialist position will have a critical role in delivering advanced engineering support for L3Harris’ next-generation tactical communication solutions. Working directly with customers in operational environments, providing high-level technical support, system integration, and proactive problem resolution while serving as a key technical liaison back to Systems Engineering, Product Engineering, Product Management, and Sales. This role is well-suited for technically strong, hands-on engineers who enjoy solving complex networking problems, working close to real-world deployments, and contributing to the evolution of innovative tactical communications systems. The successful candidate will integrate, troubleshoot and support deployment of wired and wireless networked systems, with a strong emphasis on IP-based networking, routing, and tunneling technologies. The role will require both real time troubleshooting and issue resolution as well as proactive problem solving by identifying risks, improving configurations, and sharing knowledge across teams to drive continuous improvement and customer success.

Requirements

Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
Strong foundational knowledge of IP networking concepts and protocols
Experience integrating and supporting networked systems across wired and wireless environments
Working knowledge of routing, switching, and basic network security principles
Ability to perform root cause analysis and troubleshoot complex, multi-layer technical issues
Direct customer and end-user interaction experience, proven and effective communications skills, interpersonal skills and customer focus are a must.
Willingness to travel in support of customer engagements and field activities
US Government Secret security clearance or ability to obtain.

Nice To Haves

Experience supporting tactical, RF, or mission-critical communication systems
Technical proficiency with wideband networking technologies, including but not limited to ANW2C, Wren-TSM, and Wraith, with a capacity to adapt to new and evolving communication systems.
Enjoy working with people, developing relationships and sharing knowledge.
Experience contributing to technical documentation, training, or customer enablement
Interest in emerging technologies and contributing to new product capabilities early in their lifecycle
Understanding of Tactical Radio Communications, including RF propagation, frequency planning/spectrum management, antenna and system component selection and trade studies.
Prior Military or worked in a military environment with a working knowledge of military asset use cases, maneuvers, command structures, and signals doctrine. Experience participating in and supporting exercises on military installations, interacting with enlisted and officer personnel.
Hands-on experience with:
Network tunneling technologies (e.g., GRE, IPsec, ZeroTier or equivalent)
Fielded Applications (e.g., TAK, ICE, InstantConnect)
Comfortable working in fast-paced, evolving technical environments
CCNA Certification(s)

Responsibilities

Provide advanced technical support for tactical communication systems in lab, field, and customer environments
Develop SME knowledge on the features and use cases of our suite of tactical waveforms.
Manage and resolve complex customer incidents and technical escalations
Perform hardware and software system integration of wired and wireless network solutions
Design, configure, and troubleshoot IP-based network architectures using fielded tactical radio solutions.
Apply and support networking technologies including VLANs, redundancy protocols (e.g., VRRP), Routing Protocols and tunneling solutions.
Proactively identify potential system or network issues and recommend preventative or corrective actions
Serve as a technical liaison between customers, Product Engineering, Program Management, and Sales
Accurately document findings and contribute to internal knowledge sharing, training materials, and best practices
Support continuous improvement by providing customer feedback and operational insights to product teams
Travel domestic and internationally approximately 50%