Senior Specialist, Sales Processing - Alternate Site

ICU Med Careers

101d

About The Position

The primary function of this role is to oversee and administer timely and accurate processing of chargebacks for all of ICU Medical's Alternate Site Trading Partners. This includes working directly with team members and counterparts at the Trading Partner to expeditiously resolve all related customer contract pricing issues with indirect sales. Provide analytical support and timely resolution of all disputes assigned. Track completeness and accuracy of Alternate Site chargebacks and Tracings on a monthly basis to meet both contractual and management reporting requirements.

Requirements

• Must be at least 18 years of age.
• High School diploma; Bachelor’s degree from an accredited college or university is preferred.
• 2-4 years of related business experience required.
• Individual should have a general understanding and previous experience of end-to-end commercial contracting operations.
• Individual should possess the ability to plan, organize and manage a variable workload and meet deadlines with accurate results.
• Demonstrated ability with strong interpersonal skills to lead/guide others toward desired results.
• Detail oriented.
• Intermediate level knowledge of Microsoft Office (Excel) is required. Ability to manipulate data using VLOOKUP and Pivot Tables, etc.
• Strong verbal and written communication skills.

Responsibilities

• Investigate error and fatal lines on chargeback claims to determine root cause for failure (original and resubmits).
• Interface with Membership Team, Contracting Analysts and Data Governance Team for issue resolution.
• Provide technical guidance and mentoring to coworkers/team members who are assigned Alternate Site Trading Partners.
• Track compliance with required turnaround time for original and resubmitted chargeback sales on all Alternate Site Trading Partners.
• Track status and completion for non-chargeback tracings-only sales reporting.
• Communicate with assigned Trading Partners to manage accuracy of data.
• Conduct, at a minimum, monthly calls with all Major Alternate Site Trading Partners.
• Interact with multiple levels of management, including Commercial Contract Analysts and Managers, GPO Analysts and Managers and Directors if need be to resolve contract pricing or membership issues.
• Create and maintain auto fix rules.
• Request customer number creation/maintenance.
• Provide backup for Section Manager Responsibilities as needed.
• Assist A/R with the reconciliation of chargeback transactions processed through Model N and A/R transactions related to chargebacks.
• Assist with 'special projects' related to Sales Processing.
• Assist with the training of a Level I Specialist, Sales Processing.
• Complete test scripts for Model N upgrade testing.
• Work with internal and external auditors to respond to selections and answer all questions raised.
• Backup for daily reports reporting (first pass rate, aging, etc.)

What This Job Offers

• Education Level: Bachelor's degree