Senior Specialist, PMO Support /Scrum Master

Merck•Upper Gwynedd Township, PA

1d•Hybrid

About The Position

The Senior Specialist – Scrum Master & PMO Support is responsible for supporting Agile delivery across the S/4HANA PMO workstreams while also supporting core PMO activities, including strategic planning, governance, change management, and communication support. The role ensures Agile principles and practices are effectively applied to drive team performance, collaboration, and continuous improvement, while keeping delivery aligned with overall program objectives, timelines, and governance. The position also contributes to change, communication, and training activities to support stakeholder readiness and successful adoption of S/4HANA.

Requirements

5+ years of combined experience in: PMO or program/project management support, and Agile delivery / Scrum Master or similar roles
Experience supporting large-scale transformation programs (preferably ERP or S/4HANA).
Understanding of Agile frameworks (e.g., Scrum, SAFe) with hands-on experience facilitating Agile ceremonies and coaching cross functional teams.
Demonstrated experience working within a structured PMO or program governance environment, including status reporting, RAID management, and milestone tracking.
Experience supporting large-scale transformation programs, preferably including ERP implementations.
Working knowledge of organizational change management concepts and approaches, with experience partnering with change and communications leads.
Excellent verbal and written communication skills, with the ability to facilitate meetings, drive alignment, and engage stakeholders at multiple levels.
Strong analytical and problem-solving skills with the ability to identify impediments, propose options, and drive resolution.

Nice To Haves

Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or equivalent Agile certification.
PMP, PgMP, or related project/portfolio management credentials.
Experience with SAP S/4HANA or other large ERP transformation programs.
Experience in life sciences or other highly regulated industries.
Familiarity with portfolio and reporting tools (e.g., Power BI, Tableau, or equivalent dashboards).

Responsibilities

Scrum Master & Agile Facilitation: Lead and facilitate Agile ceremonies (such as daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives), coach team members on Agile principles and practices, and foster a culture of continuous improvement, transparency, and collaboration across S/4HANA PMO workstreams.
Backlog Management & Delivery Alignment: Partner with Product Owners and key stakeholders to maintain a clear, prioritized backlog, ensure work items are well-defined and ready for execution, and align sprint goals and outcomes with overall S/4HANA program objectives and milestones.
Risk Management: Proactively identify and remove impediments impacting team delivery, monitor team progress using appropriate metrics and tools, and support the identification, escalation, and mitigation of risks and issues within and across PMO workstreams.
PMO Governance & Reporting Support: Support core PMO activities by maintaining accurate status reporting, RAID (risks, assumptions, issues, dependencies) logs, and other governance documentation, and provide clear visibility into sprint outcomes, delivery status, and key decisions for program leadership and governance bodies.
Cross-Team Coordination & Dependency Management: Collaborate with other Scrum Masters, PMO leads, and workstream owners to manage cross-team dependencies, coordinate joint planning where needed, and help ensure integrated, end-to-end delivery across the S/4HANA program.
Change Management Support: Contribute to the development and execution of change management activities by helping assess change impacts, supporting stakeholder readiness efforts, and working with change management leads to integrate key messages and behavioral expectations into team ways of working.
Communication & Stakeholder Engagement: Support program and PMO communication efforts by providing input to communication plans, ensuring timely and clear updates to stakeholders, and reinforcing key messages related to priorities, milestones, and ways of working within assigned teams.
Training & Readiness Support: Assist with planning and coordinating training and readiness activities for impacted teams by aligning training needs with program timelines, supporting logistics and materials preparation, and helping monitor readiness indicators and adoption progress within supported workstreams.