Senior Specialist, Operations OSD

XPO Logistics • Oklahoma City, OK

403d • $42,910 - $42,910

About The Position

The Operations Specialist for Over, Short and Damage (OS&D) at XPO is responsible for managing and resolving issues related to freight discrepancies, including overages, shortages, and damages. This role involves detailed documentation, effective communication with customers and vendors, and maintaining compliance with hazardous materials regulations. The position requires strong analytical skills and the ability to work in a fast-paced environment, ensuring timely resolution of claims and maintaining accurate inventory records.

Requirements

• 2 years of operational experience in transportation, warehousing, or a similar field.
• Strong critical thinking and planning ability.
• Flexibility to work in a fast-paced environment and ability to dive into details.
• Excellent verbal and written communication skills.
• Strong computer, typing, and 10-key skills.
• Proficiency in Microsoft Office.

Nice To Haves

• At least 1 year of experience in OS&D.
• Knowledge of hazardous materials regulations.

Responsibilities

• Research over, short and damaged freight and process related documentation for quick customer resolution and claim prevention.
• Communicate with customers, operations, and vendors to resolve issues around shipments identified as over, short, damaged, refused, or stranded.
• Effectively use tools related to matching freight and documenting shipment dispositions.
• Develop strong relationships with operational teams at service centers to solve recurring issues.
• Monitor controls of paperwork and processes that impact claims, ensuring timely communication of exceptions on shipper-loaded trailers and proper handling of PODs.
• Track and maintain detailed records for all hazardous materials to ensure physical inventory matches electronic inventory.
• Work directly with vendors to ensure proper pick-up and disposal of spills and related documentation meets EPA and OSHA standards.
• Bill shipments under applicable tariffs and pricing agreements.
• Collaborate with the Cargo Claims Team to complete specific tasks daily to prevent claims.

Benefits

• Pay starts at $20.63/hour
• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: No Education Listed
• Number of Employees: 1-10 employees