Senior Specialist, Music Operations

Royal Caribbean Cruises Ltd•Miami, FL

18d•Onsite

About The Position

The Senior Specialist, Music Operations is responsible for the support of Celebrity Cruises Live Music & DJ department through the analysis of onboard programming and the operational effectiveness of all programming and associated assets. This position will support the scheduling and processing of crew members across the Music department and assist in coordinating and communicating with various shipboard and shoreside personnel as well as outside vendors. Analysis and administration of existing Standard Operating Procedures (SOPs) for Celebrity Cruises entertainment experiences, ensuring they align with the company's brand values, vision, standards and guest expectations as well as development of new SOPs in collaboration with Live Music Shoreside and Shipboard teams. Further integrate and leverage the digital capabilities provided by our internal innovation team. Aid programming execution and quality while assessing and implementing adjustments based on brand initiatives, guest feedback and consumer insight. Collaborates with Entertainment team to ensure Celebrity Cruises and Entertainment websites and social media accurately reflect onboard Entertainment Experiences and to attract top talent for onboard positions within the department, ensuring highest level of talent is sourced. Supports Live Music with crew scheduling needs to ensure the fleet is fully staffed while developing and maintaining a pipeline of staff to accommodate for internal promotions and fleet growth. Oversees DJ vetting, hiring, scheduling, and processing. Conduct regular audits and evaluations of Live Music cruise grids, Celebrity Today schedules and Celebrity App offerings to ensure adherence to established SOPs. Utilize data analysis to review guest feedback, trends, and comments in Medallia surveys to leverage successful programming strategies. Collaborates with internal stakeholders to utilize data to identify patterns, preferences, and areas for improvement in Live Music and actionable strategies. Create comprehensive reports and presentations to show findings for Live Music through analysis of End of Voyage reports Keep up to date with industry trends, emerging technologies, and entertainment innovations. Research creative ideas for new entertainment concepts, technologies, and collaborations that align with guest interests and feedback found within data, to enhance the overall guest experience. Analysis of onboard programming and how it relates to utilization of onboard par of entertainment team. Assists with the management of music licenses Manages onboarding for all musicians and DJs Oversees handover strategy for onboard rehearsals including the Extra Cabin Request system in tandem with Theatrical, Wardobe, and Revenue Teams. Updates Live Music Sharepoint folder to ensure information is accurate, accessible, and distributed to team members as needed. Assists with the schedule, budget, travel and accommodations for the Rehearsal Music Director Performs related duties as required; this position description in no way states or implies that these are the only duties to be performed by the employee occupying this position

Requirements

Bachelor’s Degree in Music, Entertainment, Arts Administration or a minimum of one to three (1-3) year’s comparable work experience in the entertainment or cruise industry with an emphasis on programming or music
Strong ability to gather, interpret and report accurately on data.
Proactive mindset, forward-thinker who acts with a sense of urgency and is on the pulse of trends within entertainment experiences, youth programming and the cruise industry.
Excellent business communication skills both verbally and in writing; ability to read, analyze and interpret general business periodicals, analytics reports and legal documents.
Ability to assess musical talent through audition material, show reels, and promotional submissions
Ability to effectively present information and respond to questions from executive management, groups of managers, employees, staff and customers,
Proficiency in PowerPoint, Excel and Microsoft Office applications
Ability to build and maintain successful business relationships throughout the department, the company as a whole and with external vendors.
Ability to work in a fast-paced environment with multiple projects and priorities.
Familiar with budget forecasting, tracking and maintenance
Ability to forecast costs and identify ROI on programming initiatives
Ability to identify and recommend cost saving opportunities and operational efficiencies

Nice To Haves

Previous hotel, resort, casino, theme park experience, a plus.
Previous onboard cruise ship experience, a plus.

Responsibilities

Support Celebrity Cruises Live Music & DJ department through analysis of onboard programming and operational effectiveness.
Support the scheduling and processing of crew members across the Music department.
Assist in coordinating and communicating with various shipboard and shoreside personnel as well as outside vendors.
Analysis and administration of existing Standard Operating Procedures (SOPs) for Celebrity Cruises entertainment experiences.
Development of new SOPs in collaboration with Live Music Shoreside and Shipboard teams.
Further integrate and leverage the digital capabilities provided by our internal innovation team.
Aid programming execution and quality while assessing and implementing adjustments based on brand initiatives, guest feedback and consumer insight.
Collaborates with Entertainment team to ensure Celebrity Cruises and Entertainment websites and social media accurately reflect onboard Entertainment Experiences and to attract top talent for onboard positions within the department, ensuring highest level of talent is sourced.
Supports Live Music with crew scheduling needs to ensure the fleet is fully staffed while developing and maintaining a pipeline of staff to accommodate for internal promotions and fleet growth.
Oversees DJ vetting, hiring, scheduling, and processing.
Conduct regular audits and evaluations of Live Music cruise grids, Celebrity Today schedules and Celebrity App offerings to ensure adherence to established SOPs.
Utilize data analysis to review guest feedback, trends, and comments in Medallia surveys to leverage successful programming strategies.
Collaborates with internal stakeholders to utilize data to identify patterns, preferences, and areas for improvement in Live Music and actionable strategies.
Create comprehensive reports and presentations to show findings for Live Music through analysis of End of Voyage reports
Keep up to date with industry trends, emerging technologies, and entertainment innovations.
Research creative ideas for new entertainment concepts, technologies, and collaborations that align with guest interests and feedback found within data, to enhance the overall guest experience.
Analysis of onboard programming and how it relates to utilization of onboard par of entertainment team.
Assists with the management of music licenses
Manages onboarding for all musicians and DJs
Oversees handover strategy for onboard rehearsals including the Extra Cabin Request system in tandem with Theatrical, Wardobe, and Revenue Teams.
Updates Live Music Sharepoint folder to ensure information is accurate, accessible, and distributed to team members as needed.
Assists with the schedule, budget, travel and accommodations for the Rehearsal Music Director