Senior Specialist, Internal Communications

Liberty Mutual Insurance•Boston, MA

5d•Hybrid

About The Position

We are seeking an Internal Communications Sr. Specialist to join our Global Brand & Communications (GB&C) group. The Sr. Specialist will support execution across channels bringing news and updates to all Liberty Mutual employees. The Sr. Specialist will be a key member of our GB&C Internal Communications (IC) Operations & Reporting team. Under guidance from senior team members, they will build template driven materials, such as emails, newsletters, blog posts, and intranet content, for ongoing internal communications publications, employee engagement initiatives, targeted communications, and ad hoc requests. In addition, they will work with internal stakeholders to develop and implement IC-wide best practices and processes, including our IC-wide measurement strategy. The preference is for the candidate to be located close to a hub and be in the office a minimum of 2 days/week (Hubs: Boston MA, Portsmouth NH, Seattle WA, Indianapolis IN, Columbus OH, Plano TX) although candidates from any location will be considered.

Requirements

Bachelor's degree (preferably in Communications, English or Journalism) or equivalent experience.
Minimum of 2-3 years of related and progressively more responsible experience.
Proficient in Salesforce Marketing Cloud, Drupal, Microsoft Office programs (specifically experience with Microsoft Excel and SharePoint), Adobe Photoshop and Illustrator, and social platforms.
Excellent written and verbal communication skills, including superb attention to detail
Solid project management skills. Proven experience with both current and emerging communications technologies.

Nice To Haves

Familiarity with PowerBI, Javascript, a plus.

Responsibilities

Manages tactical execution of email, intranet, and other digital channels daily.
Manages Operations inbox, responding to requests and maintaining capacity planner.
Performs project management duties for small projects and/or channels.
Plans, tracks deliverables and approvals, identifies potential images/graphics, and interfaces with own team and outside teams to execute work
Plans and performs research activities pertaining to internal communications channels, strategies, or other writing assignments.
With guidance from senior internal communications staff, develop recommendations on internal communications strategies and written materials that support small to medium-scale business objectives.
With guidance from senior internal communications staff, evaluates effectiveness of campaigns and communications through metrics and analysis
Provides communications support to a broad group.
May perform editing duties for written material, campaigns and targeted communications.
Liaises with internal content providers, and monitors external content providers, for potential internal communications usage.