Senior Specialist, HR Operations

Cardinal Health

264d • $27 - $38

About The Position

HR Operations is responsible for the administration and efficiency of HR data transactions, processes, audits, and calculations and managing internal programs and projects. The myHR Service Center team is responsible for general employee inquiries, management & maintenance of employee data, and efficiency of HR data transactions and processes. Our mission is to drive frictionless experience by providing optimal solutions and support for our customers. The HR Service Center Subject Matter Expert (SME) regarding Unemployment processes and Verification of employment practices acts as an escalation point for Unemployment and Verification compliance.

Requirements

• Bachelor's in related field, or equivalent work experience, preferred.
• 2+ years' experience in related field, preferred.
• Uncompromising commitment to client and customer satisfaction.
• Demonstrated ability to manage escalated customer situations.
• Knowledge and experience with HR systems (Service Now, Workday etc.) preferred.
• Critical eye for detail and appreciation for data accuracy and integrity.
• Demonstrated continuous improvement focus and skillset.
• Strong verbal and written communication skills to effectively interact with both internal customers, vendors and team members.

Responsibilities

• Manage all unemployment claims and employment verification requests.
• Run daily audits and sign off on controls weekly.
• Monitor the Unemployment email folder and send emails to internal Cardinal Health people leaders.
• Track and maintain records related to unemployment claims.
• Process and complete cases in a case management system within defined Service Level Agreements.
• Partner with the unemployment and verification Vendor, HR Service Center teammates and Legal to evaluate continuous improvement opportunities.
• Process employee Legal name changes in the Human Capital Management system (Workday), as needed.
• Protect Cardinal Health and ensure strict compliance and attention to detail.
• Raise awareness and identify potentially fraudulent documentation and take appropriate action to protect Cardinal Health.
• Assist with or lead special projects and other duties as assigned.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree