About The Position

Counsels and guides leaders/employees on matters pertaining to employee relations, performance management, company policies, and legal requirements, along with a strong understanding of related concepts and principles. Ensures that all activities related to the HR function comply with department and organizational policies, and legal requirements. Facilitates discussions with functional areas relative to changes and updates on HR-related programs and policies. Collaborates well cross functionally with the employee relations team and departmental managers for the resolution of employee relations issues including conflict resolution, case investigations, and dispute management. Guides the delivery of special projects involving the development of innovative solutions and processes to deal with complex problems in the domains of employee engagement and culture, managing attrition, employee development, performance management, etc., consistent with business objectives and long-term strategy. Serves as a consultant on change management, organization development, employee development, and workforce planning. Demonstrates expertise in HR Business Partner function and related concepts. Proactively utilize data and metrics to identify employee trends and inform improvements to policy, process, and training to educate employees. Scan the external environment for regulations, best practices, and trends to be proactive and inform continuous improvement actions Established and active employee resource groups Ability to maintain confidentiality and handle sensitive information with discretion. Ability to work effectively in a fast-paced, team-oriented environment. Ability to communicate complex ideas/findings clearly and concisely This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It may vary slightly based on business or geographic needs and is subject to being reviewed and updated periodically.

Requirements

  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Ability to communicate complex ideas/findings clearly and concisely
  • Bachelor's Degree or Master's Degree (preferred) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.
  • 3 + years of experience in Human Resources processes including, but not limited to, compensation planning, salaried personnel relations, performance management, employee coaching/counseling, employee engagement, employee development, organization development and workforce planning
  • Strong business acumen, including financial analysis
  • Demonstrated project management skills
  • Experience partnering with cross-functional teams
  • Strong oral and written communication skills
  • Demonstrated ability to work as part of a team
  • Strong analytical, problem solving, and organization skills

Nice To Haves

  • Prior Human Resources in auto finance / call center settings is preferred

Responsibilities

  • Counsels and guides leaders/employees on matters pertaining to employee relations, performance management, company policies, and legal requirements
  • Ensures that all activities related to the HR function comply with department and organizational policies, and legal requirements
  • Facilitates discussions with functional areas relative to changes and updates on HR-related programs and policies
  • Collaborates well cross functionally with the employee relations team and departmental managers for the resolution of employee relations issues including conflict resolution, case investigations, and dispute management
  • Guides the delivery of special projects involving the development of innovative solutions and processes to deal with complex problems in the domains of employee engagement and culture, managing attrition, employee development, performance management, etc., consistent with business objectives and long-term strategy
  • Serves as a consultant on change management, organization development, employee development, and workforce planning
  • Proactively utilize data and metrics to identify employee trends and inform improvements to policy, process, and training to educate employees
  • Scan the external environment for regulations, best practices, and trends to be proactive and inform continuous improvement actions
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