Senior Specialist Hilton Owners Club and Recognition

Hilton•McLean, VA

1d•Onsite

About The Position

This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX Exceptional Hospitality Starts with You As the Senior Specialist, Hilton Owners Club and Recognition, you will support the daily operations of the Hilton Owners Club benefits and services. You will also support the Owner Performance Awards and Recognition program, increase owner loyalty and centricity. You will help in partnering with cross‑functional partners including Brands, Development, Owner Relations, and Hilton Reservations and Customer Care to ensure these programs are delivered as differentiated and exclusive owner benefits. You will also support New‑to‑Hilton Owner Orientation and broader owner engagement initiatives, gather and apply owner insights to enhance programs, and manage Owners Club escalations and violations in collaboration with internal partners.

Requirements

Three (3) years of professional experience
One (1) year of project management experience
Proficiency in building clear presentations and documentation for leadership and business partners
Experience with Microsoft Office Suite, specifically PowerPoint and Excel (vlookups, pivot tables, formulas)
Experience analyzing data to provide insights for leadership
Up to 15% travel

Nice To Haves

Hospitality experience
Familiarity with Salesforce, Tableau, and additional Hilton systems

Responsibilities

Support the Director in managing the relationships with the Owners Club Concierge and Owner Relations teams are equipped with knowledge about important owner initiatives.
Owners Club Application Escalations and Violations – Support the Director in partnering with the Club Team to review escalation cases in determining membership eligibility.
Reporting and Performance Analysis – Provide support for maintaining and analyzing all Club performance surveys and data, develop quarterly performance reports and a year-end performance summary for internal distribution.
Resources – Ensure that you frequently update all Club resources to align with Hilton's enterprise visual identity.
Assist with the daily maintenance and processing of the Sincerely, Hilton Program by helping with the update of the gifting inventory and ensuring that the information in the catalog is up-to-date.
Be the liaison between our recognition vendors who help with the functionality and processing of the Owner Recognition program and platforms.
Support the annual Americas Franchise Owner Performance award program.
Build relationships with internal and external partners.
Achieve recognition milestones, supporting areas like Development, Global Brands, and Owner Relations with efficient processes to recognize their owner partners.
Partner with the Owner Comms team to assist with event communications.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next

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