Senior Specialist, Fraud Investigations

Charles Schwab • Littleton, CO

210d

About The Position

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us 'challenge the status quo' and transform the finance industry together. The Senior Specialist, Fraud Investigations plays a key individual contributor role on a Fraud Investigations (FI) team within the second-line of defense Financial Crimes/Fraud Risk Management organization. FI is responsible for conducting investigations of suspected incidents of fraud, and pursuing recovery efforts of unauthorized debits to client accounts. Types of case investigations conducted may include unauthorized Wire, Check, ACH, Zelle, Debit Card, and BillPay transactions for both the Bank and Broker Dealer products that Schwab offers, as well as other types of suspected fraud impacting Schwab and our clients. The Senior Specialist is responsible for conducting high profile, sophisticated, and exciting fraud investigations. We are looking for a teammate who produces high-quality work, while maintaining a portfolio of cases in a fast-paced and dynamic environment. You will need to multitask investigations, as well as follow up with clients and business partners on your assigned cases. Senior Specialists in FI must demonstrate a high degree of initiative with limited direct supervision when addressing their daily responsibilities. All casework must be completed within well-defined regulatory guidelines in a busy and highly scrutinized environment. You should be able to demonstrate consistency in exercising sound judgment and decision-making with respect to risk and fraud issues. The ability to effectively balance individual cases, overall workloads, and additional responsibilities at a high level of competency is required.

Requirements

• At least 3-5 years of proven expertise demonstrating risk-based judgment, problem solving skills, and analytical abilities.
• Ability to analyze issues and develop problem solving methodology with minimal guidance.
• Smart time management skills utilizing a risk-based approach to prioritizing and completing daily tasks.
• Ability to multi-task and work in a high-volume, high-pressure environment.
• Effective interpersonal, influencing, and facilitation skills.
• Ability to make impactful contributions to a high functioning team.
• Demonstrated ability to work independently and collaborate with team members and internal business units.
• Exceptional client focus and ability to form relationships and establish trust.

Nice To Haves

• At least 3-5 years of experience in fraud, compliance, and/or risk management in the financial services industry.
• 1-3 years of experience with financial investigations and/or customer service.
• Experience with Regulation E Error Resolution procedures, UCC for check processing, and SAR filings.
• Memberships, continuing education, and/or certifications in industry associations such as IAFCI, CFE, CAMS.
• BS/BA degree, advanced degree, or securities license(s).

Responsibilities

• Conduct investigations of suspected incidents of fraud.
• Pursue recovery efforts of unauthorized debits to client accounts.
• Manage a portfolio of cases in a fast-paced environment.
• Multitask investigations and follow up with clients and business partners.
• Complete casework within regulatory guidelines.
• Exercise sound judgment and decision-making regarding risk and fraud issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree