Senior Specialist, Financial Aid
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About The Position
Under the general direction of the Assistant Director (AD), this position will lead and support the operations of the Return of Title IV (R2T4) program by reviewing work for quality and accuracy, assessing workflow issues, providing training to ensure program integrity. Perform R2T4 calculations, adjusting aid, run R2T4 queries, maintain database and report productivity. In collaboration with the Assistant Director, develop, and maintain policies, procedures, and consumer education materials, including website, financial aid publications, R2T4 notifications and training manuals to meet federal/state financial aid refund requirements. Facilitate meetings with key stakeholders (Cashiers, Registrar Office, etc.) to coordinate academic calendar and special disbursements. Ensure funds are returned/disbursed within regulatory timeframe. The Financial Aid Senior Specialist works directly with students and their families to enhance their understanding of rights and responsibilities as a financial aid recipient. Program eligibility rules are communicated to students and families regarding scholarships, grants, work study employment, student loans, and state financial aid programs. The incumbent will also support other operations of the office which includes but not limited to client service, verification processing, satisfactory academic progress (SAP), loans, packaging and awarding, work study, appeals, etc. This consists of helping with processing areas as needed and providing support during high need periods. The position will have a broad knowledge of financial aid the surrounding federal, state and institutional regulations and policies.
