Senior Specialist, Field Training

Build-A-Bear Workshop•Saint Louis, MO

18d•Hybrid

About The Position

The Senior Specialist, Field Training, helps bring our training to life across our field store teams. This role designs, delivers, and enhances learning experiences that drive performance, foster engagement, and support the company's business goals. The Senior Specialist, Field Training will ensure that our teams are equipped with the tools and knowledge they need to succeed.

Requirements

Associate degree or relevant experience
1-3 years creating field training or facilitating field training (preferably retail stores)
Proficient planning and organizational skills
Strong verbal and written communication skills

Nice To Haves

Bachelor's degree
Additional training certifications
1-3 years corporate-level experience creating and delivering retail training

Responsibilities

Develop and implement field training strategies, programs, and materials aligned with business objectives
Collaborate with cross-functional partners and field leadership, to design, review, and deliver effective training resources
Conduct training sessions and enhance training materials based on field input and evolving needs
Monitor training effectiveness, stay informed on industry trends, and identify new training opportunities
Maintain and update all store policies, procedures, and resources, ensuring consistency in branding
Identify, prioritize, and communicate updates to training documents and operational resources
Collaborate with partner-operated locations to coordinate grand opening training, identify post-opening training needs, and deliver "train the trainer” sessions
Collect and evaluate feedback from trainers and partner-operated teams
Develop and deliver product guides, sales planning resources, and "Best Play" communications to support field execution and drive business results

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