Senior Specialist, Customer Service & Fulfillment

TreeHouse Foods • De Pere, WI

1d • $20 - $37 • Hybrid

About The Position

About the Role: We are seeking a Senior Specialist, Customer Service & Fulfillment to support customer order management and fulfillment activities while serving as a key liaison between customers and internal partners across Supply Chain, Sales, Brand, Transportation, Warehousing, Credit, and IT. In this role, you will manage end-to-end order execution, troubleshoot complex service issues, and support operational excellence through strong collaboration, reporting, and problem solving. In addition to day-to-day customer service responsibilities, this role plays an important part in training and supporting team members and driving continuous improvement across customer service and fulfillment processes. You’ll add value to this role by performing various functions including, but not limited to:

Requirements

• Bachelor’s degree in Supply Chain, Business Administration, or a related field is preferred.
• Three to five years of experience in customer service, preferably in a supply chain, manufacturing, or related environment.
• Strong written and verbal communication skills.
• Ability to make sound, service-oriented decisions with financial considerations.
• Strong organizational skills with the ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.
• Proficiency in Microsoft Office and SAP.
• Flexibility and adaptability to work effectively in a fast-paced, changing environment.
• Must be able to read and communicate effectively in English.

Responsibilities

• Provide exceptional customer service across multiple channels by responding to inquiries and resolving issues in a timely and effective manner.
• Serve as a primary point of contact for troubleshooting and resolving complex customer service and fulfillment issues.
• Develop and maintain strong working relationships with internal and external partners to support customer needs and drive collaboration.
• Understand and execute the end-to-end sales and fulfillment process, from order entry through shipment.
• Perform order entry manually or via EDI, ensuring accuracy and timeliness.
• Develop a strong understanding of the end-to-end supply chain, including transportation, warehousing, and planning.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory levels and order history and provide exception-based recommendations.
• Identify and resolve issues impacting customer service performance and key performance indicators.
• Exercise sound judgment when making service-oriented decisions that may have financial implications.
• Generate, analyze, and interpret reports related to customer service metrics and order fulfillment efficiency.
• Provide training, guidance, and ongoing support to Customer Service Specialists and other team members, ensuring understanding of processes, systems, and troubleshooting techniques.
• Support departmental projects and perform other duties as assigned.

Benefits

• Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals.
• Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees