Senior Specialist Customer Experience
The Hartford•Hartford, CT
427d•$74,400 - $111,600
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About The Position
The Senior Specialist, Customer Experience will play a crucial role in enhancing agent and customer experiences by partnering with various teams across the company. Reporting to the Director of CX for Small Commercial, this position focuses on developing voice of the customer insights and implementing customer experiences aimed at improving customer retention. The role involves analyzing health metrics, leveraging data analytics, and managing CX-related projects to drive business outcomes.
