Senior Specialist, Communications

Mastercard • Miami, FL

9d

About The Position

Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Brief Overview of Department
The Latin America and Caribbean (LAC) Communications team oversees and manages all aspects of communication across the region, including employee communications, reputation management, executive positioning and thought leadership, and internal engagement initiatives. In support of regional business objectives, the team sets the strategic communications agenda and drives its execution in close collaboration with market communications leads and cross-functional partners.
Context and Scope of the Role
The Senior Communications Specialist provides strategic, operational, and executional support to the LAC regional communications team. This role serves as a center of excellence for internal communications, employee engagement, events, and volunteerism across the region. The individual will collaborate closely with market communications teams, regional stakeholders, and internal partners to deliver consistent, engaging, and effective communications programs.
The role requires a highly organized, proactive communicator with strong project management skills, creative thinking, and the ability to manage multiple initiatives simultaneously.
What You Will Gain / Learn
• Exposure to regional and market level communications strategy and execution across Latin America and the Caribbean
• Experience working closely with senior regional leaders and cross-functional partners
• Opportunities to lead and influence employee engagement and internal communications at scale
• Hands-on experience managing complex, multi-market communications initiatives

Requirements

• 3+ years of experience in communications, internal communications, employee engagement, or a related field
• Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously
• Excellent writing and editing skills with a strong attention to detail
• Experience managing internal communications channels and digital platforms
• Demonstrated ability to plan and execute events, including virtual and hybrid formats
• Creative, proactive, and solutions-oriented mindset
• Strong interpersonal skills and ability to collaborate effectively across cultures and functions
• Highly self-motivated, detail-oriented, and comfortable working in a fast-paced environment
• Proficiency in MS Office (Word, Excel, PowerPoint) and collaboration tools such as Zoom, Microsoft Teams, and Salesforce
• Digitally savvy and comfortable learning new tools and platforms
• Excellent command of written and spoken English and Spanish; Portuguese a strong plus

Responsibilities

• Budget Management
• Support and manage the communications budget for the LAC region, including tracking expenses, coordinating with vendors, and ensuring alignment with regional priorities.
• Employee Communications & Engagement
• Support the planning and execution of employee communications campaigns, including concept development, messaging, creative direction, and execution.
• Design and implement engagement initiatives to drive employee participation and connection, including recognition and giveaway programs.
• Events & Logistics
• Plan and manage logistics for internal and external events, including employee town halls, office events, offsite activities, thought leadership forums, and regional initiatives.
• Support broadcast and production of events via Zoom and Microsoft Teams, including coordination, testing, and live execution.
• Internal Communications Channels
• Manage and maintain internal communications platforms, including:
• The intranet (The Hub)
• Electronic bulletin boards
• Salesforce newsletters
• Ensure content is timely, accurate, engaging, and aligned with regional messaging priorities.
• Volunteerism & Community Engagement
• Lead regional volunteering initiatives and serve as the primary point of contact for volunteerism related activities.
• Provide guidance to market communications teams on volunteerism guidelines, donations, and best practices.
• teams with tools, templates, guidance, and best practices as needed.
• Thought Leadership & Special Projects
• Support regional thought leadership initiatives and events, including the Mastercard LAC Innovation Forum.
• Contribute to ad hoc communications projects in support of regional priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed