SENIOR SPECIALIST, CLIENT TECHNOLOGIES EMILY GRIFFITH TECH

Denver Public Schools•Denver, CO

11d•$70,195 - $84,233

About The Position

Provides leadership and focus to the team and senior level consultation to IT users for all aspects of end-user computing. Coordinates the efforts of Client Technology Specialists and contract technicians to provide onsite, online, and phone based support to student, teacher, and administrative staff computers and technology as well as enterprise school information systems. Identifies critical or time-sensitive technology issues in the college, and engages support staff in the timely resolution of these issues. Leads projects, technology implementations and hardware/software deployments as identified by management.

Requirements

Bachelor's Degree in Computer Science, Information Systems, or other related field minimum required.
Three to five years of IT work experience in supporting desktop software and hardware with previous experience supporting diverse user groups in an education environment preferred.
Experience troubleshooting, isolating, and diagnosing problems with proven skills needed to quickly learn new systems and applications.
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.

Nice To Haves

previous experience supporting diverse user groups in an education environment preferred.

Responsibilities

Picks up and delivers technology equipment to and from facilities as necessary. Organizes and facilitates the movement of technology equipment and users for large-scale facility moves.
Installs, configures, and provides basic user training for enterprise software (e.g., e-mail, student information systems, District-hosted and non-District-hosted web-based applications, web browsers, office productivity suites), current Apple and Microsoft client operating systems, and virtualized operating systems (e.g., Windows running virtually on a Mac, an older version of Windows running virtually on a PC inside a newer version).
Tests software programs, enterprise systems and web applications. Identifies problems with enterprise software in a timely and accurate manner and develops solutions, working intensively with other departments. Installs and troubleshoots client-based and client-server-based student educational software and systems.
Identifies LAN and WAN networking problems across all 8 layers of network topology and escalates problems to the Network team in a timely and accurate manner. Configures network printers with the proper TCP/IP settings (e.g., IP address, subnet mask).
Performs continuous real-time updates, completions, and escalations of all service-request tickets if necessary, using SQL-based CRM (customer relations management) system.
Oversees account creation and deletion, password resets, user security and environment configuration. Troubleshoots and provides basic user training in specific areas of the student information system. Develops online and hard copy documentation for software applications and enterprise systems (e.g., use guides, quick-reference guides, training videos).
Prepares and manages the distribution of communications from the team to college staff. Provides continuous real-time verbal and written communication of software and hardware news, issues and problems to all CRM team members, LMS (learning management system) and SIS (student information system) team members.
Troubleshoots Mac and PC clients and servers hardware components and peripherals, and non-computer devices (e.g., printers, Promethean boards, N-Computing systems) in schools and administrative buildings. Develops PC and Mac disk images and deployment strategies for automation of operating system installation. Utilizes remote support applications (such as LANDesk) for software push functionality. Assists with end-user maintenance tasks, such as hard drive defragmentation and user file backup to the NAS (network-attached storage) home folder. Optimizes operating system settings for maximum computer performance and usability. Installs RAM memory, hard drives, CD/DVD drives and peripherals.
Develops queries and filters for data mining of specific information in student information systems. Develops scripts for automation of repetitive tasks (e.g., LDAP object creation/deletion, printer assignments for client computers).
May lead computer support personnel as assigned.