Senior Special Order Associate - Remote in New Braunfels, TX

HD Supply • New Braunfels, TX

4d • Hybrid

About The Position

Research and source items for all special order requests in assigned product lines. Responsible for processing all return requests, and reconciling all invoice discrepancies for these items.

Requirements

• Generally 5-7 years of experience in a related area of responsibility.

Nice To Haves

• 3 + more years customer service / order processing experience
• Business to business (B2B) Sales Expereince is a plus!
• Knowledge of facilities products such as hardware, electrical, lighting, is a plus!
• Organizational skills & Professional phone etiquette.
• Comfortable in a Inbound / Outbound Phone Call environment
• Independent and Accountable Self Starter.
• Proficiency in MS Excel and Salesforce, or similar CRM.
• Proven ability to meet or exceed sales goals in a remote position.

Responsibilities

• Researches, sources and assigns margins on special orders by determining appropriate margin for non-catalog items under an assigned dollar amount that are in a specific product category.
• Completes the special order purchase process within specified timeframe.
• Determines customer product needs, conducts price negotiations with both vendors and customers, and determines final customer price.
• Maintains vendor pricing catalogs and vendor contact information, conduct vendor training as needed for call center staff, works with vendors to ensure all documentation is completed and calls vendors for order status and updates.
• Reconciles accounts payable discrepancies by reviewing all invoice discrepancies on special order parts and providing payment instructions.
• Responsible to process returns for customers and ensure systems are updated to reflect issues and resolution.
• Follows up on unaccepted customer quotes with the intention to convert to a sale.
• Verifies quote information is current and accurate (i.e. PO numbers, payment terms, pricing and part numbers).
• Ensures accuracy on all inbound and outbound information for assigned product categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed