Senior Special Needs Trust Officer

Wells Fargo Bank•Pasadena, CA

4d•$92,000 - $145,000•Hybrid

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Banking, Lending, & Trust (BL&T) unlocks access to Wells Fargo Bank products and services to high-net-worth and ultra-high-net-worth individuals and families based on needs related to banking, custom lending, and trust services. These bank specialists leverage resources, valuable research, relationships, custom solutions, and highly tuned strategies to address clients' unique needs and aspirations. BL&T further provides guidance on a variety of banking and fiduciary topics including investment management, general trust administration, specialty trusts, custody, tax, specialty assets, regulatory, privacy, ecommerce, deposit relationship and strategy, and business strategies. The section also provides support to the WIM Diverse Segments group, including WIM referral activity. Trust Services Trust advisors discuss the needs of HNW and UHNW clients and provide personalized advice and wealth and asset management services, including: Personal trust services. Estate services. Philanthropic services. Closely held asset management. Real estate and loan asset management. Oil, gas and mineral management. Legacy trust services. Special needs trust services. Managed Individual Retirement Accounts (IRA) About this role: Wells Fargo is seeking a Senior Special Needs Trust Officer (Senior Fiduciary Specialist) in Wells Fargo Trust as part of Wealth and Investment Management. Learn more about the career areas and lines of business at Working at Wells Fargo | Jobs and Careers at Wells Fargo (wellsfargojobs.com) In this role, you will: Administer Special Needs Trusts as part of a team for the benefit of beneficiaries with varying degrees of disability and/or incapacity Work with trust partners, attorneys, caseworkers, and other professionals to ensure that Special Needs Trusts are administered in conformity with trust provisions, bank policies, Social Security regulations, Medicaid regulations, and other legal requirements Work with families of disabled individuals and field trust officers to determine needs of beneficiaries and appropriate distributions from trusts Administer trusts in a manner that prevents disqualification of beneficiaries from SSI/Medicaid and other means tested government benefit programs Work with a variety of professionals, including attorneys, tax professionals, social workers, case managers, and health care professionals to develop and offer solutions to problems facing disabled individuals and their families Identify risk issues on Special Needs Trust accounts, and work to resolve such issues Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal and external customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Engage clients, advisors, and internal partners to deliver a high-touch client experience within a strong risk management framework Independently resolve moderately complex issues while leveraging solid knowledge of internal policies and procedures including, but not limited to, distributions, account maintenance, account opening and closing, Know Your Client (KYC) requirements, annual account reviews, and management of overdrafts Identify and recommend opportunities for process improvement and control development Serve as a subject-matter expert on fiduciary administration for moderately complex accounts, and Provide guidance on interpreting governing instruments, applying fiduciary principles, and ensuring compliance with prudent investing standards Serve as a peer mentor to actively train and mentor lower-level staff Participate in marketing and development initiatives, in conjunction with team leaders

Requirements

4+ years of Fiduciary Products experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience and education

Nice To Haves

Experience administering Special Needs Trusts
J.D. and/or CTFA preferred
Knowledge of Medicaid/Medicare and Social Security benefit programs
Experience interacting or communicating with trust beneficiaries, and/or with families of disabled individuals
Knowledge and understanding of estate, trust, or fiduciary administration
Ability to read and interpret legal documents
Ability to review trust agreement documents and ensure bank compliance
Demonstrate a high level of organizational skills, including time and priority management
Ability to work effectively within a team and build strong working relationships across business channels and at all levels of management.
Demonstrate a high level of organizational skills, including time and priority management.
Collaborate effectively with relationship team members, client’s advisors and other colleagues.
Solutions-oriented and able to operate within a fast-paced environment.
Strong conflict resolution skills.
Strong leadership, communication and presentation skills.
Intermediate Microsoft Office skills

Responsibilities

Administer Special Needs Trusts as part of a team for the benefit of beneficiaries with varying degrees of disability and/or incapacity
Work with trust partners, attorneys, caseworkers, and other professionals to ensure that Special Needs Trusts are administered in conformity with trust provisions, bank policies, Social Security regulations, Medicaid regulations, and other legal requirements
Work with families of disabled individuals and field trust officers to determine needs of beneficiaries and appropriate distributions from trusts
Administer trusts in a manner that prevents disqualification of beneficiaries from SSI/Medicaid and other means tested government benefit programs
Work with a variety of professionals, including attorneys, tax professionals, social workers, case managers, and health care professionals to develop and offer solutions to problems facing disabled individuals and their families
Identify risk issues on Special Needs Trust accounts, and work to resolve such issues
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal and external customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Engage clients, advisors, and internal partners to deliver a high-touch client experience within a strong risk management framework
Independently resolve moderately complex issues while leveraging solid knowledge of internal policies and procedures including, but not limited to, distributions, account maintenance, account opening and closing, Know Your Client (KYC) requirements, annual account reviews, and management of overdrafts
Identify and recommend opportunities for process improvement and control development
Serve as a subject-matter expert on fiduciary administration for moderately complex accounts, and
Provide guidance on interpreting governing instruments, applying fiduciary principles, and ensuring compliance with prudent investing standards
Serve as a peer mentor to actively train and mentor lower-level staff
Participate in marketing and development initiatives, in conjunction with team leaders

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below.
Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement