Senior Solutions Engineer

You.com • San Francisco, CA

9h

About The Position

As a Senior Solutions Engineer within the AI Search Infrastructure Group, your role will be pivotal in driving technical success for enterprise API customers, particularly within AI native organizations. You will act as the primary engineering partner for customers, bridging the gap between their unique requirements and our cutting-edge AI infrastructure solutions. This is a highly impactful position that combines hands-on software engineering, customer collaboration, and product improvement to deliver world-class API systems at scale

Requirements

• Strong software engineering fundamentals; able to ship production-quality code.
• 3-5+ years experience building production-grade APIs in Python
• 3-5+ years experience shipping production applications with AWS
• Deep understanding of modern AI systems: LLMs, RAG, retrieval, evaluation, embeddings, ranking, and inference tradeoffs.
• Experience building or integrating AI/search APIs into real production systems.
• Ability to design and interpret evaluation metrics, benchmarks, and experiments.
• Comfortable debugging distributed systems, API performance, and data/retrieval pipelines.
• Strong customer-facing engineering communication; can explain complex systems clearly to technical teams.
• Bias toward action, shipping, growth and customer impact.
• Able to quickly iterate between customer feedback and code-level improvements.
• Extremely strong drive to compete and win.

Nice To Haves

• CS degree or equivalent hands on experience.
• Experience as a solutions engineer, forward-deployed engineer, or applied AI engineer at an AI-native or infrastructure company.
• Experience with search, retrieval systems, or large-scale API platforms.
• Experience working with enterprise customers or developer platforms.

Responsibilities

• Lead technical engagements with enterprise API customers, typically AI native enterprises; act as the primary engineering counterpart.
• Translate customer requirements into product and infrastructure improvements; contribute code directly to core API services and custom point solutions.
• Work on systems that scale to thousands of queries per second, where each millisecond of latency matters
• Partner with product and research teams to ship improvements driven by real production usage.
• Implement and integrate our APIs into customer production systems.
• Design and run joint API evaluation frameworks with customers; analyze results and drive measurable improvements during and after the evaluation process.
• Diagnose integration, retrieval, ranking, and evaluation issues in customer environments and resolve them hands-on.
• Support technical aspects of enterprise sales cycles: architecture reviews, POCs, benchmarks, and performance validation..

Benefits

• Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
• Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge
• A competitive health insurance plan covers 100% of the policyholder and 75% for dependents
• 12 weeks of paid parental leave in the US
• 401k program, 3% match - vested immediately!
• $500 work-from-home stipend to be used up to a year of your start date
• $1,200 per year Health & Wellness Allowance to support your personal goals
• The chance to collaborate with a team at the forefront of AI research
• Certain perks and benefits are limited to full-time employees only

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed