Senior Solutions Engineer
About The Position
We are a well-funded Series A startup on a mission to make e-commerce logistics more human-friendly and efficient with AI-powered robotics. Founded by leading robotics researchers, we are growing our team of dynamic and compassionate tech enthusiasts to deploy human-centered robots at scale. Join us in helping people handle more throughout the supply chain! We are seeking a Senior Solutions Engineer who can apply our robots to customer environments and ensure successful deployments. The role has a large emphasis on quickly understanding key customer requirements through site visits, analyzing customer application data, and writing statements of work. This role will also interface with customers during initial periods of use, to communicate product updates and help explain machine behavior. In this role you will work closely with members of the Product, Sales, and Engineering teams.
Requirements
- Direct experience with warehouse robotics (2 years direct experience, minimum)
- Eagerness to understand customers and their warehouse processes
- Willingness and ability to travel (up to 30%) to perform site visits
- Ability to see situations from the customer's point of view
- Strong communication and presentation skills. Ability to condense complex information into clear and concise communications.
- Excitement for warehouse robotics
- Ability to catch the fine details that can make or break a project
- Ability to lift, push, and carry up to 50lbs
- Undergraduate degree in engineering (mechanical) or related field
Nice To Haves
- Direct experience with warehouse control / management systems
- Proficiency with 2D CAD programs (AutoCAD or similar)
Responsibilities
- Uncover, understand, and clarify customer requirements pertaining to implementation of warehouse robotics
- Prepare customer specific proposals, which include; high level system design, key process requirements, return on investment analyses, and analyses of item handling and volume requirements
- Perform site visits
- Work with vendors and engineering to specify customer specific pieces of the solution; scan tunnels, input conveyance, grippers, software integration
- Specify and carry out customer and application specific test plans
- Build and update customer facing presentations
- Build and update statements of work
Benefits
- Health, dental, and vision insurance
- 401k with 5% matching by Ambi
- Equity ownership
- Unlimited PTO
- Partial WFH
- Free parking on site at HQ
- Access to a full gym at HQ
- Free lunches 2x per week
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What This Job Offers
Job Type
Full-time
Career Level
Senior
