Senior Solutions Engineer

InterSystems • Boston, MA

88d

About The Position

InterSystems’ Solution Innovation team is a highly talented, fast-moving group within HealthShare Product Management that extends core product offerings to deliver production-ready solutions for new and existing markets. We move quickly to create solutions that can achieve measurable value very quickly for our customers, while designing for scale and long-term value. As a Senior Solutions Engineer, you will play a hands-on, technically focused role in building and deploying solutions that help our customers realize value quickly and help InterSystems deliver use cases for new and existing markets. This will often include combining and expanding product capabilities in a new SaaS offering that can meet an urgent market need. You’ll work at the intersection of Product, Sales, Engineering, and Professional Services, acting as a highly skilled bridge between customer needs and product capabilities. The solutions you design and deliver will not only solve immediate customer challenges but also shape the future direction of our offerings. If you’re passionate about delivering solutions that make technology effective for real-world use, and you thrive in a culture that values both speed and scalability, we’d love to hear from you.

Requirements

• 10+ years of deep technical experience in architecting, implementing, and deploying enterprise solutions.
• Expertise in healthcare integration, especially with InterSystems HealthShare and interoperability standards like HL7, CDA, and FHIR.
• Strong problem-solving skills and ability to build solutions that succeed in the real world.
• Ability to switch between hands-on engineering and strategic conversations.
• Credible communicator and storyteller who can engage technical teams, business leaders, and executives.
• Curious and growth-minded, looking to deepen technical expertise across architecture, cloud deployment, and solution design.

Nice To Haves

• Experience with InterSystems technology (especially HealthShare) highly desirable.
• Willingness to travel occasionally (up to ~25%) to attend industry events, collaborate with colleagues and work directly with customers and partners.

Responsibilities

• Understand solution use case, user personas and jobs-to-be-done, translate those into functional and technical requirements to inform solution design.
• Architect and engineer strategic solutions by combining and extending product offerings with new code, design accelerators and/or partners.
• Deliver hands-on technical components, ensuring solutions are scalable, reliable, and production-ready.
• Coordinate with our Managed Services team to deploy solutions in our cloud services environment.
• Develop and/or integrate enhancements and accelerators as needed to round out the capabilities to provide a market-ready solution.
• Provide white-glove support for early market entries, helping customers adopt and realize value quickly.
• Identify partner products to enhance solution to meet the end-to-end needs for specific use cases, integrating technologies or providing reference guides to seamlessly align them with the deployed offering.
• Mentor implementation teams, refine methodologies, and create/productize accelerators that drive adoption.
• Closely shepherd pilots and initial customers, monitoring value, enhancing the solution and collecting valuable insight on product market fit.
• Collaborate on optimized Customer Onboarding processes that focus on rapid value combined with long term strategic vision.
• Work closely with Product Leadership to define and prioritize solutions, providing field-driven feedback.
• Work with Sales to identify market needs and opportunities, early pilot customers and support pre-sales activities, including proposals and bid responses.
• Collaborate with Professional Services to understand the gap between core product and solution requirements, co-build accelerators, and ensure seamless solution delivery.
• Collaborate with Managed Services to understand deployment architectures, optimizing for performance, scalability, management, measurement and long-term customer success.
• Create reference architectures and regionally aware capabilities.
• Engage in solution commercialization, validating product market fit, and adjusting based on customer feedback and early adoption data.
• Represent InterSystems at customer, partner, and industry events.
• Integrate market research and customer insights into product positioning.
• Provide input into product development, identifying gaps and facilitating the transition of features from solution prototypes into core product.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees