Senior Solutions Engineer

NICE

93d

About The Position

At NiCE CXone, we’re looking for a Senior Solutions Engineer who thrives at the intersection of business needs and technical execution. This role combines the consultative skills of a Technical Account Manager who is skilled at Requirements Gathering as well as hands-on expertise of a Software Engineer. You’ll partner closely with customers and internal teams to gather requirements, translate them into actionable solutions, and script/develop the work needed to deliver measurable business value as well as ensure successful operation support. You’ll be a trusted advisor and a technical problem-solver, shaping how our platform supports complex customer environments while ensuring every solution is scalable, reliable, and well-documented.

Requirements

• A Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• 5+ years of experience in a hybrid role spanning software development, scripting, or professional services.
• Strong skills in requirement gathering, process documentation, and solution design.
• Hands-on experience with scripting languages such as Python, JavaScript, or NodeJS.
• Familiarity with cloud platforms (AWS, Azure) and enterprise software environments.
• A consultative mindset with excellent communication and problem-solving skills.
• A track record of translating business requirements into technical deliverables.
• A proactive, ownership-driven approach to customer success.

Nice To Haves

• Experience working with contact center or customer experience technologies.
• Exposure to IVR scripting, telephony integrations, or workflow automation.
• Knowledge of testing practices such as UAT, regression, or integration testing.
• Account Management Experience.

Responsibilities

• Meeting with customers and internal stakeholders to gather, analyze, and document detailed business requirements.
• Translating requirements into solution designs, workflows, and technical documentation.
• Developing, scripting, and configuring custom solutions to extend the capabilities of the NiCE CXone platform.
• Collaborating with Product, Engineering, and Professional Services teams to ensure alignment between customer needs and technical execution.
• Troubleshooting complex issues and providing clear, actionable resolutions.
• Documenting solutions, processes, and scripts for future reference and scalability.
• Supporting user acceptance testing (UAT) and ensuring successful deployment into production.
• Staying up to date with platform capabilities and industry best practices to proactively recommend enhancements.
• Acting as a mentor to junior engineers and consultants, modeling best practices in requirement gathering and solution delivery.
• Client enablement and transition to successful operation support models.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees