Senior Solutions Engineer

LogicMonitor • Austin, TX

84d • $94,815 - $118,545

About The Position

LogicMonitor is seeking a Senior Solutions Engineer to lead the delivery of our most advanced technical solutions. This role is open to candidates based in or near Austin, TX, and is part of the Professional Services team. The Senior Solutions Engineer will work directly with customers and collaborate closely with Customer Success Management, Tech Support, and Training teams. The position involves tackling challenging projects, supporting enterprise customers with innovative solutions, and driving key internal initiatives to elevate service excellence. LogicMonitor's culture is built on trust, customer obsession, agility, and continuous improvement, fostering an environment where employees can do their best work.

Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• 4+ years of software development experience in commercial or enterprise environments.
• 3+ years of hands-on development using Python, Go, Java, or JavaScript.
• Strong grasp of programming concepts and effective debugging techniques.
• Robust knowledge of modern web architectures, microservices, and APIs.
• Familiarity with AWS services and other cloud platforms.

Responsibilities

• Lead Complex Deployments: Spearhead large-scale, intricate Professional Services engagements to ensure seamless execution.
• Drive Product Enhancements: Identify product gaps, feature requests, and issues, and communicate these insights to Product and Development teams.
• Deploy Custom Integrations: Implement tailored integrations using REST APIs to extend functionality within and beyond the LogicMonitor platform.
• Advocate Best Practices: Share technical best practices and lessons learned with peers to elevate team performance.
• Stay Informed: Continuously monitor new product features, updates, and enhancements by leveraging internal resources.
• Collaborate on Scoping: Serve as a key sounding board for Solutions Architects during the scoping of complex customer engagements.
• Plan Iteratively: Prioritize and schedule deliverables using an iterative development approach to ensure agile execution.
• Design & Implement Solutions: Create, document, code, and test technical solutions for new tools, automations, or system enhancements.
• Agile Execution: Implement solutions following agile software development methodologies for rapid, high-quality delivery.
• Customer-Centric Automation: Translate customer requirements into automation products that support the growth of Professional Services.
• Envision System Enhancements: Analyze business requirements to conceptualize and new system features and functionalities.
• Troubleshoot & Resolve: Diagnose and resolve automation or application issues to maintain optimal performance.
• Mentor & Educate: Guide team members on advanced scripting concepts, including Big O notation, multi-threading, cookie management, and data caching.

Benefits

• Comprehensive health, dental and vision coverage
• Generous parental leave policies
• Access to Employee Assistance Program and various Wellness programs
• 401K with company matching
• Learning and development stipend
• Unlimited vacation policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree