Senior Solutions Engineer Identity - East

CyberArk • Philadelphia, PA

6h • Hybrid

About The Position

CyberArk, a Palo Alto Networks company, is a global leader in identity security, providing an AI-powered Identity Security Platform to secure human and machine identities. The platform applies intelligent privilege controls with continuous threat prevention, detection, and response across the identity lifecycle, aiming to reduce operational and security risks by enabling zero trust and least privilege. The company is seeking a customer-obsessed and technically curious Solutions Engineer (SE) to serve as a Subject Matter Expert (SME) for Workforce IAM and IGA initiatives, specifically across the Central US region. This role involves solving complex problems in dynamic customer environments and sharing knowledge with the team. The SE will work directly with customers and prospects to understand business goals, design secure and scalable identity solutions, lead product demonstrations, run workshops, guide evaluations, and partner with Sales Specialists to drive opportunities from discovery to technical close. Beyond deal cycles, the role includes supporting marketing efforts, contributing to technical content, and providing feedback to Product teams to enhance solutions. The ability to clearly explain technical capabilities, identify integration paths, and troubleshoot challenges is crucial for customer success.

Requirements

• A passion for working with customers and a deep belief in problem solving as a team sport
• Advanced knowledge (3-5 years) of Identity & Access Management, Identity Governance and Administration and/or Endpoint Security related technology – i.e., MFA/SSO, IDP/Directory Services/Federation, OAuth, OIDC, Identity lifecycle management, No-Code/Low-Code automation, Least Privilege principles, and other related topics
• Knowledge of Identity & Access Management vendors and products; ability to compare with CyberArk products
• An understanding of security concepts and the development of security roles within organizations that meet functional, technical, and regulatory requirements
• Proficiency with REST APIs and use of API testing tools like Postman or Bruno
• Deep understanding of IAM Compliance, Governance, Lifecycle and Workflows best practices
• Excellent communication skills, with a strong drive to teach, document, and enable others
• Enjoy solving customer problems, not just implementing software
• Energized by explaining complex topics simply and clearly
• Proactively share knowledge through documentation, training, or peer support
• Comfortable working with both technical and non-technical stakeholders
• Collaborate well across departments and are comfortable taking initiative
• Adapt quickly to new tools and aren’t afraid to ask questions or challenge assumptions
• Stay focused on delivering real customer value—not just checking boxes
• Comfortable presenting to both technical and executive audiences at multiple levels of an organization
• MIS/Computer Science Degree, CISSP or equivalent experience required
• Ability to travel up to 30%

Nice To Haves

• An emphasis on (IAM/IGA) vendors and technologies in use across large enterprises for both on-premises and cloud is preferred
• Exposure to and or administering identity platforms/directories like CyberArk, Active Directory, LDAP, SailPoint, Saviynt, Okta, or Microsoft Entra ID
• Scripting knowledge is preferred

Responsibilities

• Act as a Subject Matter Expert (SME) to support Workforce IAM and IGA initiatives
• Work directly with customers and prospects to understand their business goals
• Design secure, scalable identity solutions that meet customer goals
• Lead engaging product demonstrations
• Run workshops
• Guide evaluations
• Partner with Sales Specialists to drive opportunities from discovery through technical close
• Play a proactive role in the field beyond deal cycles
• Support marketing efforts that generate new pipeline
• Contribute to technical content like demos and videos
• Offer real-world feedback to Product teams to make solutions better
• Clearly explain technical capabilities
• Identify integration paths
• Troubleshoot challenges

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees