Senior Solutions Designer

Intuit-posted 3 months ago

San Diego, CA

Professional, Scientific, and Technical Services

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Lighthouse is a strategic program designed to establish executive-level partnerships with a select group of Intuit's most strategic enterprise customers. These customers represent the ideal profile to drive business growth and innovation. Lighthouse customers are early adopters who participate in beta programs, co-create solutions, and provide valuable feedback to shape next-generation Intuit products. The program is central to enabling Intuit's C-suite to deliver on key commitments, innovate for enterprise workflows, and drive adoption of the complete Intuit ecosystem. Lighthouse codifies learnings, develops scalable and repeatable processes, and fosters a new way of engaging with top-tier enterprise accounts through deep partnership and customer-first design.

Partner directly with Intuit's C-suite and strategic enterprise accounts to deeply understand customer workflows, processes, and pain points.
Participate in onsite engagements with high-value customers to conduct discovery, map end-to-end workflows, and co-create solutions that address technical deficits and unlock new capabilities.
Lead the creation of design concepts, including low- and high-fidelity prototypes, wireframes, customer journey maps, and user flows.
Work on live design iterations during customer engagements to demonstrate how Intuit products can transform enterprise workflows and drive efficiency.
Develop user-centered designs that ensure adoption of the full Intuit product ecosystem and support long-term enterprise growth.
Work with Solutions Engineers, Product Managers, and Customer Success teams to design scalable, technically feasible solutions that align with enterprise needs.
Incorporate feedback across all stages of engagement—from customers and Intuit's internal stakeholders—to refine designs.
Translate customer findings and feedback gathered during problem discovery into actionable input for Intuit's product teams.
Advocate for customer-first design principles to influence the direction of Intuit's AI/BI, workflow automation, and integration capabilities.
Codify insights from individual engagements into reusable playbooks and design artifacts that streamline future enterprise engagements.
Build frameworks for vertical-specific solutions that accelerate design and decision-making for similar customers.

5+ years of experience in Solutions design, product design, or interaction design, including a proven ability to execute end-to-end design processes in dynamic environments.
Demonstrated success in enterprise design or B2B systems, working on complex workflows to address multi-stakeholder requirements.
Strong experience creating artifacts like wireframes, prototypes, customer journeys, and interaction diagrams for enterprise-grade SaaS platforms.
Proven experience in customer-facing roles, particularly with enterprise accounts or external stakeholders.
Skilled at conducting user research and problem discovery to gather actionable insights, working with high-value customers to improve workflows and processes.
Ability to engage directly with C-suite executives and present designs, concepts, and ideas with confidence and clarity.
Proven ability to work in cross-functional teams, balancing customer needs, technical feasibility, and business goals.
Experience working alongside engineers, PMs, and leadership to align roadmaps with customer-driven solutions.
Thrives in rapidly evolving, high-stakes environments where ambiguity is common and problem-solving is essential.
Expert proficiency in tools like Figma, Sketch, or Adobe XD for wireframing and prototyping.
Knowledge of design systems and technical feasibility considerations, including APIs and scalable design patterns.
Familiarity with frameworks like Miro, Lucidchart, or other visualization tools is a plus.
Exceptional verbal and visual communication skills, with the ability to create compelling narratives for stakeholders ranging from executives to engineers.
Strong ability to build alignment and influence decisions by modeling customer-first principles.

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