Senior Solutions Consultant (Salesforce)

AgentSync • CO

103d • $108,000 - $160,000

About The Position

AgentSync’s Solution Consultants are the linchpins of our Delivery team. Their mission? To orchestrate insightful discovery workshops, distill customers' intricate business and technical needs, and blueprint specifications that align with unique business scenarios. We're on the hunt for vibrant minds that thrive on technology and systems, those who aren't just detail-oriented but detail-obsessed, and individuals who are adventurers at heart – unafraid of the unknown and adept at steering through ambiguity. If you possess stellar interpersonal prowess and have a knack for eloquent communication, we invite you to bring your out-of-the-box thinking to our dynamic team.

Requirements

• Must have experience in a senior / principal role in a Professional Services / Delivery or Product organization.
• Strong business systems acumen and clear track record of solving complex systems and/or business process challenges.
• Experience working within, developing requirements for, and integrating with other key business systems.
• Excellent communication and presentation skills.
• Detail oriented and organized: able to make logical and data-driven decisions while working under continual guideline constraints.
• Ability to work in a collaborative, fast-paced, start-up environment.

Nice To Haves

• Bachelor's degree in relevant field – e.g., IT, Computer Science, Business Administration.
• Salesforce Administration experience is a huge plus.
• Salesforce Certifications, including SFDC Admin, App Builder, Business Analyst are a plus.
• Experience writing test cases, organizing and driving UAT (User Acceptance Testing) cycles.
• Experience in the insurance space.

Responsibilities

• Translate customer requirements into functional specifications, defining solutions that align with both the customer's needs and our product offerings.
• Create implementation documentation including executable requirements, testing & acceptance criteria, supporting flowcharts, integration definitions, data mapping, wireframes, and more.
• Engage directly with clients to understand their challenges, use cases, business processes, and requirements.
• Work with clients to map their strategic aims, value drivers, and business goals to AgentSync capabilities.
• Maintain deep product knowledge of AgentSync offerings; understanding the features, benefits, and limitations of our product suite.
• Work closely with product management, engineering, and other internal teams to relay customer feedback and help improve the product.
• Guide customers, partners, and internal teams on solution capabilities and best practices.
• Keep up-to-date with industry trends, competitor products, and emerging technologies.
• Work within multiple complex projects simultaneously, where some are at different stages of the life cycle.
• Travel approximately 30% to customer sites to drive project kickoff, discovery workshops, product demonstrations, requirements gathering, requirements playback, and scoping.

What This Job Offers

• Number of Employees: 251-500 employees