Senior Solutions Consultant II- New York

PagerDuty • New York, NY

4h • Hybrid

About The Position

PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer-focused team! As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption. This is an exciting opportunity to make a significant impact in a rapidly growing market segment while working with enterprise customers to solve complex digital operations challenges. The ideal candidate has a strong technical background in SaaS and cloud infrastructure with a passion for consultative selling and customer success.

Requirements

• 5+ years in solutions consulting, pre-sales, technical account management, or similar customer-facing role
• Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
• Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
• Experience working with enterprise customers and navigating complex organizations
• Applicants must be currently authorized to work in the United States on a full-time basis

Nice To Haves

• Experience with PagerDuty or similar incident management platforms
• Familiarity with automation, observability, or ITSM tools
• Technical certifications (AWS, Azure, GCP, etc.)
• Excellent communication and presentation skills with ability to translate technical concepts for any audience
• Problem-solver with consultative mindset and willingness to travel as needed

Responsibilities

• Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
• Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
• Advise customers on best practices for incident response, digital operations, and service reliability throughout pre-sales and implementation processes
• Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
• Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed