Senior Solutions Architect (Infrastructure)

Mark43 • Philadelphia, PA

1d • Remote

About The Position

Senior Infrastructure Architect Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Senior Solutions Architect – Core Infrastructure to join our Integrations Architecture team. You will be the go-to expert for designing and advising on the infrastructure that supports critical interfaces and Identity Management to the Mark43 Product. Your work will directly impact public safety organizations, helping them streamline and secure their operations through high-quality, resilient technology solutions.

Requirements

• We’re looking for a Senior Solutions Architect with 10+ years of professional experience managing and troubleshooting both Linux and Windows environments.
• Experience working within containerized and clustered infrastructures - particularly in AWS - is key.
• You should be adept at navigating SaaS administration.
• You will be expected to clearly communicate technical hurdles, requirements, and solutions to internal stakeholders in a professional manner.
• Driven and accountable. You take ownership of your work, even when it falls outside the standard playbook.
• Flexible and creative. You find solutions in complex, ambiguous situations and enjoy solving hard problems for our customers.
• Collaborative and clear communication skills. You build trust and alignment across diverse teams.
• Containerization & Orchestration: Experience with Kubernetes (scaling, troubleshooting)
• Hands-on with Rancher for multi-cluster management and policy enforcement
• Infrastructure as Code: Proficient authoring and maintaining Terraform modules and workspaces
• Familiarity with best-practices around state storage & CI integration
• CI/CD Automation: Designing, building, and operating pipelines in GitHub Actions (build, test, deploy)
• Experience with branching strategies, required checks, and secrets management
• Identity & Access Management: Implementing SSO (SAML/OAuth2/OpenID Connect) flows as a service provider
• Cloud & Hybrid Infrastructure: AWS container services (EKS, ECS), serverless (Lambda) and on-prem integrations
• Hybrid networking (VPN, Direct Connect) and Linux certificate management
• Linux & Windows Administration: Custom kernel configurations, package management, security hardening
• Certificate issuance/rotation (OpenSSL, Let’s Encrypt, enterprise CAs)

Responsibilities

• Design solutions and advise internal teams on the best practices for maintaining and deploying a hybrid infrastructure to support Customer system integrations.
• Troubleshoot an issue within a containerized cluster running on AWS, collaborating with engineering and customer success teams.
• Work through a complex, non-standard support request involving custom Linux configurations and/or a serverless setup.
• Document a set of reusable infrastructure patterns that improve efficiency and reliability across deployments.
• Participate in strategy sessions to evolve our infrastructure approach for scaling interface delivery.
• Understand and leverage various Identity and Management systems (Single Sign-on service provider) to provide SSO authentication to customers.
• Understand and be able to implement certificates in Linux and clustered environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees