Senior Solution Expert

DealHub • TX

136d

About The Position

DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals with efficiency and precision. The Solution Expert will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations. In this role, you will also be responsible for configuring the software, answering questions, and ensuring the client is satisfied with the solution. You'll lead technical sessions, work closely with Customer Success, Support, and Product teams, and be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing, technical, and logical processes! The team is based in Austin, TX, and the Bay Area, CA.

Requirements

• 4+ years in customer-facing roles in SaaS companies - is a must.
• 4+ years of proven experience with implementing software/SaaS platforms - is a must.
• Strong analytical skills and data-oriented personality.
• Proven expertise and in-depth knowledge of CRM systems (Salesforce/Hubspot/Microsoft Dynamics).
• Excellent communication skills and a customer-oriented approach.
• Ability to work independently and manage multiple tasks.
• Great ambitious and problem-solving attitude.

Responsibilities

• Act as the technical trusted advisor for the customer.
• Build the solution and lead the onboarding process through implementation, configuration, and integrations.
• Configure the software and answer customer questions.
• Ensure client satisfaction with the solution.
• Lead technical sessions.
• Work closely with Customer Success, Support, and Product teams.
• Provide technical solutions as the go-to person.

What This Job Offers

• Number of Employees: 5,001-10,000 employees