Senior Solution Engineer

Freshworks • Boston, MA

81d • $102,000 - $146,000

About The Position

At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence. We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here.

Requirements

• 3-5 years of experience in Solution Engineering
• A passion for clear communication and strong interpersonal skills
• Experience working across teams to solve both business and technical problems
• Confidence in presenting to varied audiences, from technical teams to executive stakeholders
• Excellent time management in a fast-moving environment
• A drive to take initiative, follow through, and make a tangible impact

Nice To Haves

• A Bachelor's degree
• Knowledge of ITSM platforms

Responsibilities

• Partner with mid-market customers to understand their unique goals and challenges
• Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations
• Translate customer needs into thoughtful solutions that demonstrate our platform's value
• Create engaging, audience-appropriate presentations that simplify complex ideas
• Be a trusted advisor - bringing empathy, clarity, and insight into every interaction
• Stay curious, embrace learning, and grow your expertise alongside a supportive team

Benefits

• Dental, medical, vision, disability and life insurances
• Equity + ESPP
• Flexible PTO
• Flexible spending
• Commuter benefits
• Wellness benefits
• Adoption and parental leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Funds, Trusts, and Other Financial Vehicles
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees