Senior Solution Engineer

Zayo Group • Washington, DC

104d • $92,000 - $128,850 • Remote

About The Position

Zayo is seeking a Senior Solution Engineer to be primarily responsible for driving top-line revenue in partnership with Sales for our U.S. Federal sector and customers, serving as the technical source of truth in both internal and external interactions. This includes ownership of the designs of complex solutions within the assigned patch of accounts and a thorough understanding of how Zayo's solutions will interact with customer ecosystems. This requires a thorough technical understanding of all of Zayo's products across the Connectivity, Cloud, and Managed Services product suites, as well as a deep familiarity with Zayo's assets used to deliver solutions, with a primary focus on Connectivity offerings. Our Senior Solution Engineer is likely to be engaged directly in Zayo's most critical customer relationships and the most complex technical environments, making a wide array of technical expertise paramount. As the technical expert for the Zayo account team, our Senior Solution Engineer will additionally be responsible for partnering in the preparation and delivery of technical presentations, acting as a subject matter expert in all offerings, and helping to both develop sales opportunities and drive them to closure. Development of technical expertise within the ecosystem of assigned customer verticals is a must. Ongoing consultation with sales and engineering teams after sales are closed is critical to ensuring ongoing customer satisfaction with Zayo and its products, and our Senior Solution Engineer is expected to partner across the Zayo ecosystem, playing a role throughout the lifecycle of the customer relationship. Our Senior Solution Engineer will be responsible for sharing knowledge and expertise regarding the industry and the role through shadowing, formal learning sessions, and ongoing collaboration with Associate Solution Engineers and Solution Engineers alike. In some cases, our Senior Solution Engineer may have designated subject-matter-expert, mentoring, or lead roles on individual teams, including taking on special projects to benefit the broader SE Organization or greater Zayo community.

Requirements

• Minimum of eight (8) years of experience in a technical or sales role within the telecommunications industry, ideally with at least five (5) years in technical sales engineering or Solution Engineering role focused on the U.S. Federal sector and customers required.
• CUI, Secret, and Top-Secret Clearance with Government accounts or the ability to obtain a clearance is highly preferred.
• Located in the Washington, DC metro area highly preferred.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Expert-level technical and design skills with MAN and WAN technologies required.
• Experience with Managed Services and Cloud IaaS offerings a plus.
• Excellent presentation skills (development and delivery) with experience in front of CIO, CTO and other technical stakeholders strongly preferred.
• Excellent project management skills and the ability to seamlessly manage a significant number of distinct tasks and projects required.
• Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills, including ability to explain technical concepts to laypersons in simple, understandable terms.
• Consistent focus on results and goal achievement.

Nice To Haves

• Expertise in networking protocols (emphasis on OSI Layers 1, 2, and 3).
• Knowledge of a variety of transport and Ethernet equipment vendors and models.
• In-depth understanding of Fiber Optic network design and implementation.
• Expert-level understanding of the telecom ecosystem and customer technology ecosystems.
• Proficiency with GIS systems and Google Earth.

Responsibilities

• Provide detailed technical consultation to customers and internal stakeholders to accelerate the sales cycle and drive opportunities from development to close.
• Skillfully analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems, within the context of both their business and technical environments.
• Spearhead the design of cost-effective solutions that solve customer requirements in a challenging environment and maintain ownership of designs from both internal- and external-facing perspectives.
• Participate in the creation and delivery of face-to-face technical presentations that demonstrate mastery of Zayo's products and services.
• Respond to requests for bids and proposals by providing fully-documented technical solutions, with diagrams, that clearly outline all technical components of the solution.
• Strategically advise Sales and Sales Leadership on engagement approaches within assigned customer ecosystem or market.
• Translate complex technical information into language that customers and internal stakeholders can understand and engage with.
• Keep abreast of competitive landscape and emerging technologies in order to best position Zayo in the marketplace.
• Provide coaching to other team members from a technical and business perspective both tactically (opportunity level) and strategically (account level).
• Maintain involvement in resource development for the SE Organization.
• Develop specific Subject Matter Expertise within the broader Zayo product and technology suites to ensure leading-edge knowledge within the SE Organization.
• Adhere to all company standards and overall business professionalism.
• Ensure all projects and tasks are completed accurately, timely, and independently.
• Demonstrate regular, consistent, and punctual attendance.
• Be a trusted expert for all matters technical.
• Perform other duties as assigned.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Specialty Trade Contractors
• Education Level: Bachelor's degree