Senior Solution Engineer

Culture Fits • Colchester, VT

1d

About The Position

The Senior Solutions Engineer is a senior-level technical role responsible for transforming client IT environments through advanced solution design, project execution, and high-level technical leadership. This position requires deep expertise across infrastructure, networking, cloud services, virtualization, and security. It is ideal for seasoned IT professionals who excel in self-directed environments and can independently lead complex technical initiatives. This role is both strategic and hands-ondesigning architectures such as VDI deployments, server migrations, Azure infrastructure, and network optimizations, while also supporting a limited number of high-level escalations. The position demands technical proficiency, strong communication skills, and the ability to operate confidently in client-facing settings.

Requirements

• At least five years of IT support or professional services experience , including work in Active Directory environments.
• Proven experience designing and deploying solutions such as VDI , server migrations, Microsoft 365/Google Workspace migrations, Azure infrastructure, and enterprise networking (including DHCP, DNS, VLANs, VPNs, and firewalls).
• Strong project management capability to lead complex implementations independently.
• Excellent analytical, problem-solving, and communication skills.
• Ability to simplify complex technical concepts for clients and collaborate effectively across teams.
• Experience with PSA, RMM, and ticketing systems .
• Reliable transportation for occasional on-site customer engagements.
• Must pass a background check.

Responsibilities

• Solution Design: Architect scalable solutions such as VDI, Azure deployments, and router/firewall setups that integrate seamlessly with client systems.
• Risk Management: Assess and mitigate risks in technical designs and implementations to ensure stability and continuity.
• Solution Implementation: Deploy complex solutions including server migrations, Microsoft 365/Google Workspace migrations, and full infrastructure redesigns.
• Project Management: Independently manage technical projects from scoping through completion, setting expectations, managing timelines, and resolving blockers without a dedicated PM.
• Support Escalations: Serve as a final escalation point for advanced technical issues, providing reliable guidance and resolution when lower tiers are exhausted.
• Technical Leadership: Provide mentorship and guidance to internal teams using strong knowledge in networking, virtualization, and cloud technologies.
• Time Capture: Accurately record time in PSA systems to support project analysis and service delivery insights.
• Client Collaboration: Communicate effectively with clients to align solutions with business goals, provide training, and uphold a customer-first approach.
• Team Collaboration: Work with cross-functional departments to ensure cohesive project delivery and escalation handling.
• Continuous Learning: Stay current with industry advancements (e.g., VDI, Azure) to inform recommendations and solution design.
• Documentation: Maintain detailed documentation of projects, processes, and configurations to support internal efficiency and future repeatability.
• Automation Identification: Identify opportunities to automate routine tasks and streamline workflows.
• Process Improvement: Contribute to ongoing improvements within the professional services team.
• Other Duties: Perform additional responsibilities as assigned.

Benefits

• 10 paid holidays
• Up to 4 weeks PTO with seniority
• 1 week of sick leave
• 401(k) with employer match
• Health, dental, and vision insurance (immediate eligibility)
• Education and certification reimbursement
• Life, AD&D, short-term, and long-term disability coverage
• Gym membership
• Flexible, team-oriented workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed