Senior Solution Engineer

About the position

Contentful exists to help our customers deliver compelling customer experiences with content at the heart of the conversation. As a Senior Sales Engineer you will play a critical role in helping our customers and prospects understand the role of content in a modern composable digital landscape. Our Senior Sales Engineers come from a whole host of backgrounds: marketing professionals, sales engineers with experience selling to marketing audiences, as well as individuals with agency and professional services backgrounds. We rely heavily on our core values to identify the right talent at Contentful as the role of a Senior Sales Engineer is dynamic and multidimensional. Imagine yourself as a co-pilot on sales opportunities. You will work with your Account Executives in lock-step through key phases of the sales cycle including technical discovery, product presentations, collaborative solution design sessions, interactive trials, proofs of concept, and more. You will build relationships with customer stakeholders to understand their needs and become a trusted advisor to help them navigate the ever-shifting landscape of digital marketing technology and trends. This is a dynamic role and would allow you to be part of a growth company where you can make an impact on sales results, help drive and influence the direction of the Sales Engineering function, work within a positive culture, and continue to grow and expand your career.

Responsibilities

• Dive into an immersive onboarding experience that will help you learn the Contentful value propositions, personas, products, MACH and composable solutions, partner ecosystem, and more.
• Become proficient in the Contentful Demo presentation framework.
• Learn the Content Management competitive landscape - both current and legacy platforms - and complimentary stack solutions.
• Create deep relationships across the business: sales, marketing, product, partnerships, and others.
• Make an impact on sales revenue by co-piloting sales opportunities along with your Account Executives.
• Seek to understand customers’ short-term and long-term digital objectives, and how Contentful enables their vision both as the driving force of their stack, or as a 'good neighbor' to their other platforms.
• Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value-based product demonstrations and proof of concepts.
• Assist with the completion of RFIs, RFPs, and Security questionnaires and liaison with other departments to drive finalization.
• Relay product feedback from customers and implementation partners to Product Management, Marketing and Sales.
• Be a thought leader in Sales Engineering and provide mentorship to other Sales Engineers newer in their careers.
• Travel onsite with customers when necessary.
• Work on exciting internal projects that impact how the Sales Engineering team works and grows.

Requirements

• A Bachelor’s and/or Master’s degree in a comparable field, or equivalent experience
• Excellent English communication skills, both verbal and written
• Willingness to travel (up to 50%)
• The desire to work in a fast-paced environment, across multiple opportunities and teams
• 3-5 years of sales engineering experience, selling cloud solutions to Marketing, IT, and Development Audiences.
• An individual who understands the Digital Marketing function, the KPIs used to measure success within Marketing, and how content powers a Marketing strategy.
• Strong presentation skills that demonstrate the ability to clearly and empathetically convey business and technical experience to our varying personas that are both marketing-focused and technical-focused.
• A high degree of emotional intelligence to help navigate meetings with multiple customer stakeholders with varying degrees of engagement and influence.
• Intellectual curiosity for how technology drives change and how that transfers into business value.

Nice-to-haves

• 1-3 years designing and delivering digital experiences and/or frontend development (with React, node, NextJS, etc.)
• Experience working with a Content Management Platform or similar technology (MarTech).
• Prior experience with solution selling methodologies and/or value-based selling techniques.
• Understanding the core concepts of MACH products and Composable architectures and how they relate to Contentful’s product and market position.

Benefits

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• Generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees.