Senior Solution Consultant, Enterprise Strategy and Planning

Atlassian • Austin, TX

85d • $130,500 - $204,450

About The Position

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Requirements

• 6-8 years of experience within SaaS companies
• 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in Enterprise Agility, including experience discovering enterprise, program, and team-level Agile practices and Agile anti-patterns, providing guidance on the organizational, operational, and delivery dysfunction
• Expertise in mapping customer operational practices to product capabilities and design solutions that reinforce their desired scaled agile methodology or enterprise strategy & planning goals
• Hands-on delivery of successful enterprise strategy & planning tool implementation, deployment, integration, enablement, and adoption outcomes into customer environments
• Direct experience working with software development, Agile, or enterprise strategy & planning tools (e.g. Align, Focus, Radar, Jira Plans, Rally, Rational Team Concert[RTC], ADO, VersionOne, etc.)
• Demonstrated expertise in our Cloud Platform, including experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Rovo, etc.
• Background in SaaS based-architectures, integration methods, and associated security considerations

Nice To Haves

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experienced working with large customers in a consulting or technical expert capacity

Responsibilities

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client’s organization
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Equitable, explainable, and competitive compensation programs
• Eligibility for benefits, bonuses, commissions, and equity

What This Job Offers

• Number of Employees: 5,001-10,000 employees