Senior Solution Architect, Professional Services

Talkdesk • Palo Alto, CA

57d • $109,000 - $164,000

About The Position

As a Senior Solution Architect, you will engage with global enterprise clients to design end-to-end solutions and define implementation approaches tailored to their unique business needs. You'll be responsible for deeply understanding client environments, collaborating with internal teams to remove obstacles quickly, and providing best practices and guidance to build client confidence. Ultimately, you will ensure clients begin their Talkdesk journey positioned for long-term success.

Requirements

• At least 6 - 8 years of experience in Professional Services or Consulting, or 8 years of IT project management experience in a SaaS business.
• BSc/BEng or higher degree in Computer Science, Mechanical, or Electrical Engineering
• Experience implementing and leading enterprise, global CCaaS and UCaaS projects
• A proven track record of managing and delivering IT projects for enterprise companies
• Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• A passion for helping people solve problems and proven ability to understand progressive technology.
• Excellent verbal and written communication skills and meticulous attention to detail
• Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients.
• Ability to work cross-functionally in a fast-paced startup environment.

Nice To Haves

• Software implementation or coding experience is a plus.
• Familiar with creating and managing Web Services (REST/SOAP/WSDL).
• Salesforce and other CRM experience preferred.

Responsibilities

• Lead scoping and discovery sessions with sales and enterprise client teams to gain a deep understanding of business requirements
• Engage with global enterprise clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation
• Engage with global, enterprise clients to develop deployment strategies, ie. phased deployment rollouts based on regions, products, etc and outline the deployment strategy in a high level project plan and statement of work.
• Lead discussions with internal product and engineering teams to define and design custom solutions aligned to unique client use cases.
• Translate complex product or solution requirements into simple, easy to understand scoping statements.
• Engage with the product team to define product priorities and roadmap based on existing and prospective client requirements.
• Lead large custom solution initiatives and projects from inception to delivery with cross functional teams including external partners and internal product and engineering teams.
• Negotiate custom solution pricing with external partners.
• Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing.
• Partner closely with Talkdesk's product, implementation and sales teams to identify issues, close gaps and continuously improve SOWs and the SOW process.
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap.
• Lead discussions with sales, product, and engineering to help prioritize products and features based on client needs.
• Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client's goals align with Talkdesk's product offering and implementation methodology.
• Help build & implement department methodology and tools to improve quality and efficiency.
• Leverage strong technical acumen to identify process improvements and technical solutions.
• Act as a mentor to other members of the team enabling them to grow within the organization.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• 401(k) plan
• Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
• Talkdesk offers 14 paid holidays each year.
• Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 1,001-5,000 employees