Senior Solution Architect, ServiceNow Platform

ServiceNow • Chicago, IL

3d • Remote

About The Position

Our Digital Technology (DT) team doesn’t just build for others—we use and showcase our own products to power transformation from within. In this role, you’ll play a key part in shaping the future of our GTM ecosystem. This Senior Solution Architect will bring a blend of strategic leadership and deep technical expertise to design and drive the architecture for our next-generation GTM solutions. This is a team where engineering excellence, architectural rigor, and problem-solving at scale drive everything we do.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience if preferred.
• 12+ years of experience across solution architecture, software development, and enterprise systems.
• 5+ years of experience working with or implementing solutions on the ServiceNow platform.
• Proven leadership experience in managing and developing architecture or technical teams.
• Strong functional and technical knowledge in partner relationship management, lead management, opportunity management, quoting, contracting, and related processes.
• Hands-on experience implementing complex sales motions and partner models.
• Demonstrated ability to translate abstract business needs into well-structured system and process architectures.
• Strong communication, stakeholder management, and influencing skills across all levels of the organization
• Comfortable operating in fast-paced, ambiguous environments and driving clarity through structured thinking.

Responsibilities

• Drive Architecture for complex initiatives across the Marketing, Sales, and Partner domains, especially in the lead-to-cash area.
• Own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes.
• Collaborate with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions.
• Partner with cross-functional teams to ensure solutions align with industry best practices, compliance requirements, and ServiceNow’s platform strategy.
• Define and enforce architectural standards and ensure solution integrity across programs.
• Continuously assess emerging technologies and architecture trends to inform future-state architecture.
• Lead architectural reviews, governance processes, and knowledge-sharing sessions across product and engineering teams.

Benefits

• equity (when applicable)
• variable/incentive compensation and benefits
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees