Senior Solution Architect Cloud (Enterprise Observability & Service Management)
About The Position
Key Responsibilities- Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders Define GTM strategies for modern observability and AIOps solutions Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc. Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies Conduct executive briefings, workshops, and evangelize observability modernization Design and implement service management frameworks across Incident, Problem, Change, and CMDB Integrate Observability with ITSM processes to enable proactive and automated operations Align infrastructure performance with SLAs and business KPIs using service mapping and analytics Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping
Requirements
- 12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM.
- Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText.
- Experience designing CI/CD and observability pipelines in DevOps/SRE models.
- ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping.
- Integration of observability tools with service workflows and automation.
- Thought leadership and solutioning mindset
- Highly collaborative, with strong articulation skills for executive and technical audiences
- Strategic thinker, proactive, quick learner, and driven by innovation
- Highly motivated and results oriented.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills.
- Proactive and adaptable to change.
- Customer-centric approach.
- Strong ethical standards.
- Ability to learn quickly.
Nice To Haves
- Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots
- Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi-cloud environments
- Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB
Responsibilities
- Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
- Define GTM strategies for modern observability and AIOps solutions
- Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.
- Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
- Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies
- Conduct executive briefings, workshops, and evangelize observability modernization
- Design and implement service management frameworks across Incident, Problem, Change, and CMDB
- Integrate Observability with ITSM processes to enable proactive and automated operations
- Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
- Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
