Senior Software Support Engineer
Amcs Group•Jacksonville, FL
501d
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About The Position
The Senior Software Support Engineer at AMCS Group plays a crucial role in the Customer Support organization, acting as a technical resource to resolve software application issues. This position involves close collaboration with Tier 1 Technical Support Analysts to diagnose and correct performance issues, perform root cause analysis, and provide instruction to clients and peers. The role requires troubleshooting various ERP application issues, including SQL Server performance, and involves mentoring junior engineers while ensuring the delivery of high-quality support to clients.
