Senior Software Quality Engineer

CVS Health • Hartford, CT

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About The Position

The Senior Quality Engineer leads quality engineering and test automation for enterprise Contact Center CRM platform, supporting critical service operations across Aetna and CVS Health. The position emphasizes advanced QA capabilities, including API and UI automation, CI/CD enablement, and emerging AI quality assurance, with responsibility for validating AI-powered agents using structured evaluation metrics and LLM-based testing approaches. The role ensures end-to-end validation of CRM workflows integrated with Aetna core systems, with a focus on membership and benefit accuracy, reliability.

Requirements

• 5+ years of experience as a quality assurance engineering lead , mentoring scrum teams.
• 3+ years of experience with new QA technology and trends including QA test automation using tools like selenium, gherkins, Rest Assure, Java, apache poi, GitHub.
• 3+ years’ experience with Agile methodologies and familiarity with product management tools such as RTC/RQM/Jira/HP ALM/Rally.
• 1+ years’ experience testing AI agents.
• Strong understanding of AI evaluation parameters and automating testing AI agents.
• Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)

Nice To Haves

• 3+ years of experience in Health care/Insurance domain.
• Ability to innovate, display original thinking and creativity, meet challenges with resourcefulness, generating suggestions for improving work.
• Proven experience in working with onshore and offshore colleagues\contractors.
• Certified Quality Engineer (CQE).
• Experience in Salesforce software quality assurance.

Responsibilities

• Accountable for defining and executing modern QA strategies aligned to Agile delivery, driving automation-first practices.
• Ensure consistent implementation of enterprise quality standards, automation, enabling solutions for AI agent testing.
• Mentor Scrum teams on quality best practices.
• Partner with Engineering, Product, and Operations stakeholders to ensure solutions meet functional, performance, and reliability requirements across integrated enterprise platforms.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior