Senior Software Quality Engineer

CVS Health • Hartford, CT

4d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Quality Engineer leads quality engineering and test automation for enterprise Contact Center CRM platform, supporting critical service operations across Aetna and CVS Health. The position emphasizes advanced QA capabilities, including API and UI automation, CI/CD enablement, and emerging AI quality assurance, with responsibility for validating AI-powered agents using structured evaluation metrics and LLM-based testing approaches. The role ensures end-to-end validation of CRM workflows integrated with Aetna core systems, with a focus on membership and benefit accuracy, reliability.

Requirements

• 5+ years of experience as a quality assurance engineering lead , mentoring scrum teams.
• 3+ years of experience with new QA technology and trends including QA test automation using tools like selenium, gherkins, Rest Assure, Java, apache poi, GitHub.
• 3+ years’ experience with Agile methodologies and familiarity with product management tools such as RTC/RQM/Jira/HP ALM/Rally.
• 1+ years’ experience testing AI agents.
• Strong understanding of AI evaluation parameters and automating testing AI agents.

Nice To Haves

• 3+ years of experience in Health care/Insurance domain.
• Ability to innovate, display original thinking and creativity, meet challenges with resourcefulness, generating suggestions for improving work.
• Proven experience in working with onshore and offshore colleagues\contractors.
• Certified Quality Engineer (CQE).
• Experience in Salesforce software quality assurance.

Responsibilities

• Accountable for defining and executing modern QA strategies aligned to Agile delivery, driving automation-first practices.
• Ensure consistent implementation of enterprise quality standards, automation, enabling solutions for AI agent testing.
• Mentor Scrum teams on quality best practices.
• Partner with Engineering, Product, and Operations stakeholders to ensure solutions meet functional, performance, and reliability requirements across integrated enterprise platforms.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees