Zoom-posted about 1 month ago
Full-time • Mid Level
Remote • San Jose, CA
5,001-10,000 employees

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

  • Develop RTC-Web Gateway (RWG).
  • Analyze production issues, track and fix issues with the related engineer.
  • Perform RWG security enhancement, failover flow optimization, data channel (UDP) transport initialization on RWG.
  • Troubleshoot customer-reported tickets related to Zoom web client and RWG and analyze root cause and solutions.
  • Participate in the whole development flow of RWG such as design discussions, code reviews, and systematic tests.
  • Own RWG service and release.
  • Lead RWG development, release, deployment, and critical war room customer Support on production.
  • Communicate with DevOps, Project Manager, and cross team for new features and requirements.
  • Enhance the service maturity with the team and manager.
  • Cooperate with the manager for release plan, task status tracking and risk control, code, design, case review, and signoff to keep high quality.
  • Requires a Bachelor's degree in Computer Science, a related field, or a foreign degree equivalent.
  • Must have 5 years of experience in job offered or related occupation.
  • Must have 5 years of experience in the following:
  • Developing in Linux and other OS including CentOS, Ubuntu, Debian, and Fedora;
  • Utilizing Shell in script job, C/C++ for project coding, GDB for troubleshooting, and GCC and Makefile for compiling and building code;
  • Utilizing real-time transmission principles including data protocol RTP and SRTP and session protocol SIP, ICE, and STUN;
  • Utilizing Standard Template Library (STL) and design patterns to achieve efficient programming;
  • Utilizing cURL and WebSocket in network programming;
  • Utilizing multi-threaded programming in cross-thread data process and service performance improvement;
  • Utilizing WebRTC in audio and video transmission;
  • Utilizing Asana for task tracking; and utilizing Atlassian for project management and release.
  • Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S.
  • Position does not require domestic or international travel
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