Senior Software Engineer
About The Position
Our client is an AI-driven platform transforming how enterprises train, evaluate, and improve customer-facing teams. Their product provides an observability and simulation layer for customer experience (CX), enabling companies to analyze and optimize conversations across channels like voice, chat, and email. With strong traction among large enterprise customers and plans for rapid scaling, the company is entering a major growth phase. This is an opportunity to join a high-performing team building cutting-edge AI systems at the intersection of customer experience, simulation, and real-time analytics.
Requirements
- 4–9 years of software engineering experience
- Strong full-stack experience, ideally with Next.js and modern JavaScript/TypeScript frameworks
- Proven experience building scalable, customer-facing systems
- Background in fast-growing startups (Series B–D preferred) or high-talent-density teams
- Demonstrated career progression with increasing ownership and impact
- Strong system design skills and experience handling production-scale systems
- Comfortable working onsite in San Francisco
Nice To Haves
- Experience integrating or building with AI/LLM tools (OpenAI, ElevenLabs, etc.)
- Background in B2B SaaS, customer experience tools, or GTM platforms
- Experience mentoring engineers or acting as a technical lead
- Strong product mindset with ability to make tradeoffs between speed and scalability
- Familiarity with observability, analytics, or simulation systems
Responsibilities
- Design and build full-stack systems that power AI-driven customer experience platforms
- Architect and implement real-time, multimodal simulations using cutting-edge AI tools
- Develop scalable systems to process and analyze thousands of customer interactions daily
- Build high-performance frontend applications using Next.js
- Contribute to backend systems, APIs, and data pipelines supporting AI workflows
- Make key decisions around system architecture, tooling, and product direction
- Mentor and guide other engineers, contributing to team growth and technical excellence
- Collaborate with product and design teams to deliver impactful, user-facing features
Benefits
- Competitive base salary: $200,000 – $230,000
- Competitive equity package
- Opportunity to join during a high-growth phase with significant hiring plans
- Work directly with experienced founders and a tight-knit engineering team
- High ownership role with influence over architecture and product direction
- Exposure to cutting-edge AI and real-time systems
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
