Senior Software Engineer
About The Position
The Senior Software Engineer, Call Center Platforms will play a key role in designing, building, and supporting the systems that power Grand Circle's contact center operations. This role focuses on developing scalable, reliable applications and integrations that improve agent experience, customer engagement, and operational efficiency. The ideal candidate is a strong hands-on engineer who enjoys solving complex problems, collaborating cross-functionally, and contributing to technical direction without owning full architectural responsibility. Design, develop, and maintain software applications supporting call center platforms and customer engagement tools Build and enhance integrations between call center systems (e.g., CRM, telephony, routing, analytics) and internal business systems Collaborate with product managers, operations, and business stakeholders to translate requirements into technical solutions Write clean, maintainable, and well-tested code while following engineering best practices Participate in code reviews and contribute to continuous improvement of development standards Troubleshoot production issues and support system reliability and performance Contribute ideas to improve agent workflows, customer experience, and platform scalability Design, develop, and maintain software applications supporting call center platforms and customer engagement tools Build and enhance integrations between call center systems (e.g., CRM, telephony, routing, analytics) and internal business systems Collaborate with product managers, operations, and business stakeholders to translate requirements into technical solutions Write clean, maintainable, and well-tested code while following engineering best practices Participate in code reviews and contribute to continuous improvement of development standards Troubleshoot production issues and support system reliability and performance Contribute ideas to improve agent workflows, customer experience, and platform scalability
Requirements
- 5-8+ years of professional software engineering experience
- Strong experience with modern backend development (e.g., Java, C#, .NET, or similar)
- Experience building APIs and integrating third-party platforms and services
- Familiarity with cloud-based environments (Azure preferred)
- Experience working with databases (SQL and/or NoSQL)
- Exposure to call center, CRM, or customer experience platforms (e.g., Genesys, Salesforce, or similar) is a plus
- Strong problem-solving skills and ability to work independently within a collaborative team
- Excellent communication skills and comfort working with cross-functional partners
- 5-8+ years of professional software engineering experience
- Strong experience with modern backend development (e.g., Java, C#, .NET, or similar)
- Experience building APIs and integrating third-party platforms and services
- Familiarity with cloud-based environments (Azure preferred)
- Experience working with databases (SQL and/or NoSQL)
- Exposure to call center, CRM, or customer experience platforms (e.g., Genesys, Salesforce, or similar) is a plus
- Strong problem-solving skills and ability to work independently within a collaborative team
- Excellent communication skills and comfort working with cross-functional partners
- Experience supporting customer-facing or high-availability systems
- Familiarity with event-driven or microservices architectures
- Experience with monitoring, logging, and performance optimization
- Interest in improving internal tools and operational efficiency
Nice To Haves
- Experience supporting customer-facing or high-availability systems
- Familiarity with event-driven or microservices architectures
- Experience with monitoring, logging, and performance optimization
- Interest in improving internal tools and operational efficiency
Responsibilities
- Design, develop, and maintain software applications supporting call center platforms and customer engagement tools
- Build and enhance integrations between call center systems (e.g., CRM, telephony, routing, analytics) and internal business systems
- Collaborate with product managers, operations, and business stakeholders to translate requirements into technical solutions
- Write clean, maintainable, and well-tested code while following engineering best practices
- Participate in code reviews and contribute to continuous improvement of development standards
- Troubleshoot production issues and support system reliability and performance
- Contribute ideas to improve agent workflows, customer experience, and platform scalability
- Design, develop, and maintain software applications supporting call center platforms and customer engagement tools
- Build and enhance integrations between call center systems (e.g., CRM, telephony, routing, analytics) and internal business systems
- Collaborate with product managers, operations, and business stakeholders to translate requirements into technical solutions
- Write clean, maintainable, and well-tested code while following engineering best practices
- Participate in code reviews and contribute to continuous improvement of development standards
- Troubleshoot production issues and support system reliability and performance
- Contribute ideas to improve agent workflows, customer experience, and platform scalability
Benefits
- medical
- dental
- vision coverage
- generous paid time off
- paid holidays
- retirement savings plans
- employee travel benefits
- opportunities for professional growth and development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
