Senior Software Engineer - Madrid hybrid

Aircall•Town of Madrid, NY

10d•Hybrid

About The Position

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. Weâre redefining what a customer communications platform can beâby combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircallâs AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The resultâcompanies grow revenue, deliver faster resolutions, and scale service. Weâve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, youâll join a company in motionâambitious, profitable, and product-drivenâwhere impact is visible, decisions are fast, and growth is real. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams. As a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job. Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customersâ business critical tools (CRM, Helpdesk, E-Commerce, â¦).

Requirements

You have at least 7+ experience in back-end development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.
You have worked extensively with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).
Value code simplicity, quality, performance and maintainability.
Can design pragmatic & simple architectures to solve problems at scale.
You possess effective and proactive communication skills, and can collaborate with different profiles and roles.

Nice To Haves

Experience working on frontend applications is a big plus, preferably with React.

Responsibilities

Be part of an engineering organization delivering high quality, secure, and scalable solutions to Aircall clients
Create, design, develop, test, and monitor your code in production autonomously and reliably
Collaborate with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to endWork with your team to design solutions and be accountable for their execution
Obtain a good understanding of the business to provide relevant solutions to users and clients
Mentor and promote tech growth within the teams
Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications